Remote Customer Support Agent - Tampa
OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
This position takes inbound customer service calls from potential and current Legal Shield customers. Legal Shield offers their customers the ability to talk to an attorney on any legal matter, at any time, and without worrying about high hourly costs. You will speak directly with potential and current members regarding questions about their billing/payment, services offered, and any other issues they may have.
Become part of this exciting opportunity with OneTouch Direct today!!!
WHAT YOULL DO:
Provide inbound customer service for a leading company
Consistently provide a great customer experience.
SHIFTS:
Full-Time Shift - Option #1
Shift - Thursday - Monday - 12:30 am - 9:00 am
Full-Time Shift - Option #2
Shift - Tuesday/Wednesday - 12:30 am - 9:00 am
Shift - Friday - Sunday - 4:30 pm - 1:00 am
Part-Time Shift
Sat/Sun - 8:30 am - 5:00 pm
Requirements:
1-2+ years of customer service experience
Excellent communication skills
Ability to respect and maintain customer and client confidentiality
Intermediate to advanced computer skills
Background check required
Required Equipment
A laptop or desktop PC (cannot be an Apple product, Surface or Chromebook) with Windows 10
Ability Hardwire (plug-in) to your internet source with an ethernet cable
USB headset (not wireless) with a noise-canceling microphone
Webcam (external or embedded)
Benefits:
Full time. 40 hours per week schedule with overtime opportunities!
Great pay. Hourly base salary + benefits!
Training. Paid training & development
Benefits. Health Care Plan (Medical, Dental & Vision)
Growth. Opportunity for professional and personal growth
Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
Pay. $13/hr plus weekly bonus opportunity
Apply Now
This position takes inbound customer service calls from potential and current Legal Shield customers. Legal Shield offers their customers the ability to talk to an attorney on any legal matter, at any time, and without worrying about high hourly costs. You will speak directly with potential and current members regarding questions about their billing/payment, services offered, and any other issues they may have.
Become part of this exciting opportunity with OneTouch Direct today!!!
WHAT YOULL DO:
Provide inbound customer service for a leading company
Consistently provide a great customer experience.
SHIFTS:
Full-Time Shift - Option #1
Shift - Thursday - Monday - 12:30 am - 9:00 am
Full-Time Shift - Option #2
Shift - Tuesday/Wednesday - 12:30 am - 9:00 am
Shift - Friday - Sunday - 4:30 pm - 1:00 am
Part-Time Shift
Sat/Sun - 8:30 am - 5:00 pm
Requirements:
1-2+ years of customer service experience
Excellent communication skills
Ability to respect and maintain customer and client confidentiality
Intermediate to advanced computer skills
Background check required
Required Equipment
A laptop or desktop PC (cannot be an Apple product, Surface or Chromebook) with Windows 10
Ability Hardwire (plug-in) to your internet source with an ethernet cable
USB headset (not wireless) with a noise-canceling microphone
Webcam (external or embedded)
Benefits:
Full time. 40 hours per week schedule with overtime opportunities!
Great pay. Hourly base salary + benefits!
Training. Paid training & development
Benefits. Health Care Plan (Medical, Dental & Vision)
Growth. Opportunity for professional and personal growth
Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
Pay. $13/hr plus weekly bonus opportunity
Apply Now