[Remote] Customer Success Manager (AZ, CA, or UT)

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on public safety technologies. The Customer Success Manager will be responsible for driving product adoption and customer satisfaction while managing complex customer relationships and securing renewals. Responsibilities • Proactively driving adoption, product utilization, retention, and customer satisfaction • Developing customers into advocates across all accounts • Tracking and securing customer renewals as part of long-term customer relationship management activities • Partnering with Delivery (Project Management and Implementation), Support, Account Management, Product and working cross-departmentally to help identify expansion opportunities Skills • 5+ years of experience in a Customer Success, Account Management, customer-facing role, or leadership in public safety environments • Demonstrated track record of successfully managing complex customer relationships in a SaaS environment • Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation • Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general • Passion for using technology to make a difference in people's lives and ideally some exposure or personal interest in emergency services and Public Safety • Working knowledge of Customer Success KPIs and metrics • Experience with Salesforce.com, HubSpot, and/or Gainsight • Experience working for an innovative and fast-growing tech company or direct experience working in a public safety agency leveraging modern technology to support daily operations • Demonstrated creativity with customer engagement and problem solving • Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers' pain-points to internal RapidDeploy teams • Possess an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization • Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact • Poise under pressure, thrives in a multi-tasking environment, and can adjust priorities on-the-fly • High school diploma or equivalent Benefits • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • And more! Company Overview • Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Motorola Solutions has a track record of offering H1B sponsorships, with 124 in 2025, 119 in 2024, 146 in 2023, 170 in 2022, 153 in 2021, 155 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job