[Remote] Customer Success Manager (Account Manager)

Note: The job is a remote job and is open to candidates in USA. Trapeze Group is seeking a Customer Success Manager who is a strategic communicator and passionate about helping customers achieve meaningful outcomes. The role involves owning a territory, cultivating long-term relationships, and driving customer growth and revenue execution within a collaborative team culture.

Responsibilities
• Own and grow a defined territory by driving renewals, expansions, and new opportunities
• Maintain a robust and accurate pipeline with measurable stages, conversion ratios, and forecast accuracy
• Apply a data-driven approach to target setting, prospecting, and performance tracking
• Build trusted, long-term relationships with key decision-makers across all levels of the organization
• Lead recurring customer strategy sessions and business reviews, aligning Trapeze solutions with customer goals
• Identify risks and opportunities through active listening, critical questioning, and thoughtful problem-solving
• Partner with internal teams (Solutions, Marketing, Product, and Customer Success) to design customer-centric strategies
• Contribute to a positive team culture by sharing best practices, celebrating wins, and supporting peers
• Participate in team reviews and learning sessions designed to elevate sales excellence and execution discipline
• Represent Trapeze at key industry events and customer conferences, promoting thought leadership and collaboration
• Encourage customer engagement through case studies, peer forums, and the Trapeze ThinkTransit User Conference

Skills
• Bachelor's degree in Business, Marketing, Communications, Engineering, or related field
• 3–5 years in B2B sales or account management
• Proven success in meeting or exceeding revenue targets
• Strong grasp of sales metrics, including pipeline velocity, forecast accuracy, and quota attainment
• Excellent communicator with strong presentation, writing, and negotiation skills
• Ability to collaborate cross-functionally and work effectively in a remote team environment
• CRM proficiency (Salesforce or equivalent) and commitment to data accuracy and accountability
• Analytical thinker who uses data and feedback to refine sales strategy and execution
• Willingness to travel (up to 25–30%)
• SaaS or public-sector sales preferred

Benefits
• A supportive and collaborative sales culture that values both individual excellence and team success.
• A leadership team that invests in mentorship, development, and sales enablement.
• The opportunity to impact public transportation systems that improve mobility in communities across North America.
• Access to top-tier tools, training, and a global network within the Modaxo family of companies.

Company Overview
• Trapeze Group is a software company that assists in fostering operational excellence and achieving goals for riders and safety. It was founded in 1990, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://trapezegroup.eu.

Apply Now

Apply Now