[Remote] Customer Success Coordinator

Note: The job is a remote job and is open to candidates in USA. Harbor Compliance is a pioneering leader in the compliance industry, recognized for its innovative solutions. As a Customer Success Coordinator, you will ensure client satisfaction and retention by providing proactive support and effective solutions for significant and complex clients.ResponsibilitiesDeliver exceptionally responsive service by ensuring customer inquiries and comments receive a response within 8 hoursDrive swift issue resolution by ensuring customer tickets are fully resolved within a 16-hour timeframeMaintain a high standard of customer excellence, consistently achieving a satisfaction rating of 90% or higher on post-interaction surveysProactively identify and generate monthly expansion opportunities to support account growth and increased solution adoptionContribute to organizational knowledge and process predictability by producing or updating at least one high-quality process document or training resource each monthCultivate customer advocacy and social proof by securing three or more positive customer reviews per quarterExecute routine account hygiene and administrative tasks with high precision to ensure seamless internal operations and data integrityServe as a reliable partner for large and complex accounts, providing the authoritative guidance and subject mastery needed to navigate their specific requirementsSkills1–3 years of experience in a customer-facing role such as customer success, account management, or a related service positionProven track record of meeting and exceeding performance targets, specifically related to response times and service level agreementsProfessional communication skills characterized by the correct use of syntax, grammar, and an articulate, confident tone in all interactionsExceptional written communication abilities, with experience producing organized, clear, and error-free documentation and correspondenceHigh level of computer literacy, including proficiency with CRM systems, word processing, video conferencing, and online researchExperience demonstrating software functionality to users and successfully driving the adoption of new digital tools or featuresStrong analytical and problem-solving skills with the ability to navigate complex issues and resolve conflicts with professionalismDirect experience working with entity management, licensing, tax, or records management solutionsBackground in a high-growth B2B environment, demonstrating the ability to adapt and excel in a fast-paced settingFamiliarity with the Revenue Bowtie framework, specifically focusing on the stages of customer usage and growthAdvanced proficiency in HubSpot or similar CRM platforms to manage customer relationships and sales pipelinesBenefitsHealth benefitsFlexible paid time offParental leaveFertility and adoption assistance401(k)Educational reimbursementCompany OverviewCompliance solutions for nonprofits and businesses It was founded in 2012, and is headquartered in Lancaster, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is http://www.harborcompliance.com.



Apply To This Job