[Remote] Customer Service / Tech Support Rep – Tech Products (Remote)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a global organization known for its commitment to a people-first culture, and they are seeking a Customer Service / Tech Support Rep – Tech Products to provide exceptional customer service and technical support. In this remote role, you will assist customers with inquiries about products and services, troubleshoot issues, and maintain knowledge of client offerings.ResponsibilitiesBe the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical supportProvide inbound customer support using a call flow guideResolve technical issues related to hardware, software, and client productsTrack, document, and retrieve information in databasesBe an amazing problem-solverMaintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferredDeliver expert customer experiences…with a smileSkills1+ year of customer service experienceA high school diploma or GEDStrong focus on building customer relationshipsComfortable using and explaining technologyA quiet, distraction-free environment to work from in your homeProficiency in fast-paced multi-tasking with strong problem solving skillsEagerness to learn new technologiesStrong problem-solving skills with the ability to ask probing questions to come to a resolutionStrong computer navigation skills and PC knowledgeThe availability to work during the Hours of Operation: 8am-11:30pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performanceA desktop or laptop to complete PC and internet testing; A work computer will be providedHigh Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)Must reside in the Canada and have a valid Canadian address for residenceFamiliarity with iOS and/or MacOS, or comparable technologyBenefitsMedical, dental, and vision insuranceComprehensive employee assistance program (EAP)Registered retirement savings planPaid time off and holidaysPaid training daysDailyPay enrollment option to access pay "early," when you want itPaid training and performance-based incentivesLucrative employee referral bonus opportunitiesCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyWork-from-home conveniencePrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreCompany OverviewConcentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.



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