[Remote] Customer Service Representative - Remote Opportunity

Note: The job is a remote job and is open to candidates in USA. Amynta Group is a nationwide insurance wholesaler focused on servicing Enterprises of all sizes with commercial insurance products. The Customer Service Representative I is responsible for providing exceptional customer service to a network of agents by handling a high volume of calls and resolving customer issues. Responsibilities Handles a high volume of inbound phone calls and chats; responds to and resolves customer issues in a timely fashion Assists consumers by providing highest level of customer service; remains professional and polite at all times Attends to clients’ needs by producing certificates, policies, endorsements, and other related items Serves as a mentor to new hires or other staff, which may include providing direction and training Performs other duties as assigned Skills High school graduate or equivalent education is required A positive attitude and a high level of integrity is required Ability to read and interpret information Proficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.) Self-motivated with strong work ethic, time management and interpersonal skills; ability to work well with others Ability to operate dual screens and multitask; detail-oriented; follows instructions Knowledge and understanding of department metrics for call handling and quality Willingness to learn; flexibility to adapt to changes 1-year minimum customer service experience in a call center environment is preferred Office or customer service experience is preferred Post-secondary education is preferred Benefits Major Holidays off Paid Vacation Benefits including health, dental, vision and a 401(k) Company Overview The Amynta Group is an industry leading team of warranty and specialty risk companies as well as managing general agents. It was founded in 2018, and is headquartered in New York, NY, US, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Amynta Group has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2024, 9 in 2023, 1 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.