[Remote] Customer Service Representative - Remote

Note: The job is a remote job and is open to candidates in USA. InteLogix is a company dedicated to empowering individuals and organizations to reach their full potential. They are seeking a Customer Service Representative who will be responsible for providing exceptional customer service, resolving inquiries, and guiding customers through solutions. Responsibilities Provide information about SNAP EBT transactions to customers Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions Maintain a thorough understanding of products, services and policies to effectively assist customers Accurately document customer interactions and transactions across all tools/platforms Collaborate with other departments to resolve customer issues and escalate complex problems as necessary Strive to exceed customer satisfaction goals and performance metrics Continuously seek opportunities to improve the customer experience and streamline processes Stay updated on product knowledge and industry trends to better assist customers Ability to work within the defined hours of operation with flexibility needed on weekends and holidays Skills Must be 18 years of age or older High School Diploma or equivalent Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone Superb attendance, so you can be there when our customers need us High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed WiFi must be turned off at all times Windows Updates must be current Private and distraction free home work space with the ability to close a door Completion of drug screen Completion of background check Completion of fingerprints Benefits Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement Company Overview InteLogix is a provider of integrated solutions, utilizing state-of-the-art technology to provide outstanding customer experiences. It was founded in 1957, and is headquartered in Park City, Utah, USA, with a workforce of 5001-10000 employees. Its website is