[Remote] Customer Service Representative - Insurance

Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join their industry-leading Insurance Call Center team. The role involves assisting members with insurance-related inquiries, delivering personalized solutions, and maintaining a positive attitude in a dynamic environment. Responsibilities Answer inbound calls and assist members with questions related to insurance policies and AAA memberships Deliver personalized, proactive solutions and recommend valuable products and services Engage with members using strong communication and a friendly, problem-solving mindset Think quickly and critically to resolve issues—this is not a scripted environment Navigate multiple systems and tools while actively listening and multitasking Maintain a positive, can-do attitude in a fast-paced and evolving environment Participate in ongoing coaching and development to continually enhance your performance Skills Prior customer service experience Excellent communication skills (written, verbal, and listening) Ability to multitask and navigate computer systems in real time A flexible, 'can-do' mindset and willingness to adapt to change High school diploma or GED Ability to pass a background check and drug screening Must reside within 80 miles of 12901 N Forty Dr, St. Louis, MO 63141 Dedicated, quiet workspace without interruptions You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload Demonstrated ability to uphold productivity and confidentiality in a remote setting Regular attendance in virtual team meetings and training sessions Availability during standard business hours and flexibility for possible shift adjustments Recent call center experience preferred Spanish fluency is a plus! Benefits Health coverage for medical, dental, vision 401(K) saving plans with company match AND Pension Tuition assistance Floating holidays and PTO for community volunteer programs Paid parental leave Wellness programs Employee discounts (membership, insurance, travel, entertainment, services and more!) Company Overview AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. It was founded in undefined, and is headquartered in Costa Mesa, California, US, with a workforce of 10001+ employees. Its website is