[Remote] Customer Service Representative - Insurance

Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join their industry-leading Insurance Call Center team. The role involves assisting members with questions related to AAA memberships, delivering personalized solutions, and maintaining a positive attitude in a fast-paced environment.ResponsibilitiesAnswer inbound calls and assist members with questions related to AAA membershipsDeliver personalized, proactive solutions and recommend valuable products and servicesEngage with members using strong communication and a friendly, problem-solving mindsetThink quickly and critically to resolve issues—this is not a scripted environmentNavigate multiple systems and tools while actively listening and multitaskingMaintain a positive, can-do attitude in a fast-paced and evolving environmentParticipate in ongoing coaching and development to continually enhance your performanceSkillsPrior customer service experience (recent call center experience preferred)Spanish fluency is a plus!Excellent communication skills (written, verbal, and listening)Ability to multitask and navigate computer systems in real timeA flexible, 'can-do' mindset and willingness to adapt to changeHigh school diploma or GEDAbility to pass a background check and drug screeningMust reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019BenefitsHealth coverage for medical, dental, vision401(K) saving plans with company match AND PensionTuition assistanceFloating holidays and PTO for community volunteer programsPaid parental leaveWellness programsEmployee discounts (membership, insurance, travel, entertainment, services and more!)Company OverviewAAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. It was founded in undefined, and is headquartered in Costa Mesa, California, US, with a workforce of 10001+ employees. Its website is https://careers.ace.aaa.com/.



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