[Remote] Customer Service Representative-Fitness (Remote - $15/hr)

Note: The job is a remote job and is open to candidates in USA. American Specialty Health is seeking a Customer Service Representative-Fitness to join their Customer Service-Fitness department. The primary purpose of this position is to provide customer service to members who are seeking or utilizing ASH's Fitness programs. Responsibilities Receives and responds to telephone calls from members, fitness clubs and health plans Demonstrates knowledge and understanding of all ASH Fitness products and programs Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner Ascertains the nature of the call and records information in the appropriate system Provides answers to member questions by following standard policies and procedures Coordinates collection of necessary information, including member co-pays or payments when necessary Forwards documentation to Research Team for follow up if issue requires additional action Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers Handles all issues requiring additional action within the necessary timeframes Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner Attends and participates in meetings to discuss issues and foster teamwork among department personnel Responds to requests from other ASH department personnel, contacting clubs and members as required Performs other duties as assigned Complies with all policies and standards Skills High School Diploma or GED certificate required 1 year experience performing customer service duties required Basic experience using Microsoft Office required Inbound call center experience preferred Experience in healthcare preferred Company Overview American Specialty Health Incorporated (ASH) is one of the nation’s premier independent and privately-owned specialty health organizations offering technology-enabled services for benefits management, including clinical programs for musculoskeletal health, fitness programs, and well-being solutions for health plans, employers, associations, and others. It was founded in 1987, and is headquartered in Carmel, Indiana, USA, with a workforce of 1001-5000 employees. Its website is