[Remote] Customer Service Representative-Fitness (Remote - $15/hr)

Note: The job is a remote job and is open to candidates in USA. American Specialty Health is seeking a Customer Service Representative-Fitness to join their Customer Service-Fitness department. This role involves providing customer service to members seeking or utilizing ASH's Fitness programs, primarily through handling incoming calls and addressing member inquiries.ResponsibilitiesReceives and responds to telephone calls from members, fitness clubs and health plansDemonstrates knowledge and understanding of all ASH Fitness products and programsAnswers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous mannerAscertains the nature of the call and records information in the appropriate systemProvides answers to member questions by following standard policies and proceduresCoordinates collection of necessary information, including member co-pays or payments when necessaryForwards documentation to Research Team for follow up if issue requires additional actionResearches unique questions using all available resourcesRefers difficult issues to Supervisor for appropriate answersHandles all issues requiring additional action within the necessary timeframesManages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely mannerAttends and participates in meetings to discuss issues and foster teamwork among department personnelResponds to requests from other ASH department personnel, contacting clubs and members as requiredPerforms other duties as assignedComplies with all policies and standardsSkillsHigh School Diploma or GED certificate required1 year experience performing customer service duties requiredBasic experience using Microsoft Office requiredInbound call center experience preferredExperience in healthcare preferredCompany OverviewAmerican Specialty Health Incorporated (ASH) is one of the nation’s premier independent and privately-owned specialty health organizations offering technology-enabled services for benefits management, including clinical programs for musculoskeletal health, fitness programs, and well-being solutions for health plans, employers, associations, and others. It was founded in 1987, and is headquartered in Carmel, Indiana, USA, with a workforce of 1001-5000 employees. Its website is https://www.ashcompanies.com.



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