Remote Customer Service & Payments Operations Specialist – arenaflex Digital Strategy & Credit Union Team
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About arenaflex – A Global Leader in Aviation & Financial Services
arenaflex isn’t just an airline; it’s a worldwide network that connects people, cultures, and economies across more than 6,800 daily flights. In addition to its world‑class passenger experience, arenaflex operates a thriving Credit Union that supports members with banking, savings, and investment solutions. Our commitment to innovation, safety, and inclusive service drives every decision we make, and we’re looking for passionate professionals to join the next phase of our growth.
Why This Remote Role Is a Perfect Fit for You
As a key member of the Payments and Digital Strategy team within the arenaflex Credit Union, you’ll blend customer service excellence with deep operational expertise. This role offers you the flexibility to work from anywhere while tackling high‑impact tasks such as electronic funds transfers, ACH processing, and fraud resolution. You’ll gain exposure to cutting‑edge banking technology, develop a broad financial skill set, and advance your career without sacrificing work‑life balance.
Key Responsibilities – What You’ll Do Every Day
Transaction Management: Execute daily transaction processing, including ACH, wire transfers, direct deposits, and loan disbursements with precision and speed.
Reconciliation & Balancing: Perform comprehensive statistical analysis and daily balancing to ensure ledger integrity and compliance with internal controls.
Stakeholder Coordination: Liaise with internal partners, external vendors, the Federal Reserve Bank, and other financial institutions to resolve discrepancies and facilitate seamless fund movements.
Fraud & Issue Resolution: Support multiple departments by investigating fraud alerts, responding to member inquiries, and reconciling general‑ledger entries.
Member Service Cases: Manage assigned member cases, providing timely and courteous resolutions while documenting actions in the CRM system.
Regulatory Compliance: Uphold strict adherence to NACHA regulations, Federal banking laws, and the Bank Secrecy Act, ensuring all processes meet legal standards.
Product Review & Approval: Review, verify, and approve remote deposit, mobile deposit, ATM, and other image‑enabled transactions before posting.
GL Adjustments & Corrections: Log, analyze, and make critical general‑ledger updates, corrections, or reversals as required.
Stop Pay & Check Batching: Process stop‑pay requests and batch checks efficiently, minimizing turnaround time.
End‑of‑Day Close: Complete daily processing, ensure departmental closing procedures are followed, and prepare reports for senior management.
Data Accuracy & Research: Gather required information from customers to ensure accurate processing of domestic and international fund transfer requests, and verify data against external sources.
Operational Improvements: Identify opportunities for process enhancements, recommend best practices, and contribute to continuous‑improvement initiatives.
Essential Qualifications – What You Must Bring
High school diploma or GED (associate’s degree preferred).
Intermediate proficiency in Microsoft Excel and Word, with the ability to create complex spreadsheets and reports.
Demonstrated ability to perform mathematical calculations and analyze data accurately.
Strong customer service orientation and experience handling member or client inquiries.
Ability to work independently under minimal supervision while meeting strict deadlines.
Excellent attention to detail, with a track record of maintaining high accuracy in a fast‑paced environment.
Commitment to upholding confidentiality and security of all financial data, including adherence to the Bank Secrecy Act.
Willingness to pass arenaflex‑specific pre‑employment compliance examinations.
Preferred Qualifications – What Sets You Apart
Previous experience in a credit union, bank, or similar financial institution.
Familiarity with Episys, Symitar, or comparable core banking platforms.
Hands‑on experience with ACH processing, wire transfers, and electronic fund payment systems.
Customer service experience in a regulated industry, especially within a member‑focused environment.
Advanced knowledge of federal banking regulations, including NACHA Operating Rules and the Uniform Commercial Code.
Certification in financial services (e.g., CCA, AFCU) or ongoing coursework toward such credentials.
Core Skills & Competencies for Success
Technical Proficiency: Advanced use of Microsoft Office Suite (Word, Excel, Access, PowerPoint) and comfort with web‑based banking applications.
Analytical Thinking: Ability to interpret complex financial data, spot anomalies, and recommend corrective action.
Communication: Clear, professional written and verbal communication with members, vendors, and internal teams.
Time Management: Skilled at prioritizing multiple tasks, meeting tight turnaround times, and maintaining quality under pressure.
Team Collaboration: Demonstrated success in cross‑functional environments, offering support to peers and sharing knowledge.
Problem‑Solving: Resourceful approach to troubleshooting issues, from transaction errors to compliance queries.
Adaptability: Comfortable with evolving technology, regulatory changes, and shifting business priorities.
Work Environment & Culture at arenaflex
at arenaflex, we believe that a thriving workforce fuels our global success. Our remote teams are empowered with the tools and autonomy they need to excel, while staying connected through regular virtual town halls, mentorship programs, and collaborative platforms. Diversity and inclusion are baked into our DNA – we celebrate 20+ Employee Business Resource Groups that champion the voices of every background, identity, and experience.
We foster a culture of continuous learning. Whether you’re diving into new compliance regulations or mastering a new banking platform, the company invests in your growth through tuition reimbursement, certification sponsorship, and on‑demand training libraries. Your well‑being matters, so we provide comprehensive wellness resources, virtual fitness classes, and mental‑health support to keep you balanced.
Compensation, Perks & Benefits
Competitive Salary: Market‑aligned pay with performance‑based incentives.
Travel Perks: Access to arenaflex’s global flight network – enjoy discounted or free travel for you, your family, and friends on over 6,800 daily flights.
Health & Wellness: Immediate enrollment in medical, dental, vision, prescription, and vision benefits; telehealth services, flexible spending accounts, and a robust wellness program.
Retirement Savings: 401(k) plan with company match after one year of service, plus optional profit‑sharing contributions.
Work‑Life Balance: Fully remote work arrangement, flexible scheduling, and generous paid time off.
Employee Assistance: Confidential counseling, legal and financial advisory services, and pet insurance.
Discount Programs: Savings on hotels, car rentals, cruises, and partner merchandise.
Professional Development: Access to industry webinars, conferences, internal learning pathways, and tuition reimbursement.
Career Growth & Advancement Opportunities
Starting as a Payments Operations Specialist, you’ll have clear pathways to roles such as Senior Analyst, Operations Manager, Compliance Lead, or Product Development Specialist within arenaflex’s Credit Union division. The organization encourages internal mobility, and many of our senior leaders began in frontline positions. By delivering high‑quality work, you can earn mentorship, stretch assignments, and cross‑functional exposure, positioning yourself for future leadership opportunities.
How to Apply – Take the Next Step with arenaflex
If you’re ready to combine exceptional customer service with technical expertise, and you thrive in a dynamic, remote environment, we want to hear from you. Submit your resume, cover letter, and any relevant certifications through the link below. Join arenaflex and become part of a worldwide community that values innovation, inclusivity, and personal growth.
Apply Now
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Apply Now
About arenaflex – A Global Leader in Aviation & Financial Services
arenaflex isn’t just an airline; it’s a worldwide network that connects people, cultures, and economies across more than 6,800 daily flights. In addition to its world‑class passenger experience, arenaflex operates a thriving Credit Union that supports members with banking, savings, and investment solutions. Our commitment to innovation, safety, and inclusive service drives every decision we make, and we’re looking for passionate professionals to join the next phase of our growth.
Why This Remote Role Is a Perfect Fit for You
As a key member of the Payments and Digital Strategy team within the arenaflex Credit Union, you’ll blend customer service excellence with deep operational expertise. This role offers you the flexibility to work from anywhere while tackling high‑impact tasks such as electronic funds transfers, ACH processing, and fraud resolution. You’ll gain exposure to cutting‑edge banking technology, develop a broad financial skill set, and advance your career without sacrificing work‑life balance.
Key Responsibilities – What You’ll Do Every Day
Transaction Management: Execute daily transaction processing, including ACH, wire transfers, direct deposits, and loan disbursements with precision and speed.
Reconciliation & Balancing: Perform comprehensive statistical analysis and daily balancing to ensure ledger integrity and compliance with internal controls.
Stakeholder Coordination: Liaise with internal partners, external vendors, the Federal Reserve Bank, and other financial institutions to resolve discrepancies and facilitate seamless fund movements.
Fraud & Issue Resolution: Support multiple departments by investigating fraud alerts, responding to member inquiries, and reconciling general‑ledger entries.
Member Service Cases: Manage assigned member cases, providing timely and courteous resolutions while documenting actions in the CRM system.
Regulatory Compliance: Uphold strict adherence to NACHA regulations, Federal banking laws, and the Bank Secrecy Act, ensuring all processes meet legal standards.
Product Review & Approval: Review, verify, and approve remote deposit, mobile deposit, ATM, and other image‑enabled transactions before posting.
GL Adjustments & Corrections: Log, analyze, and make critical general‑ledger updates, corrections, or reversals as required.
Stop Pay & Check Batching: Process stop‑pay requests and batch checks efficiently, minimizing turnaround time.
End‑of‑Day Close: Complete daily processing, ensure departmental closing procedures are followed, and prepare reports for senior management.
Data Accuracy & Research: Gather required information from customers to ensure accurate processing of domestic and international fund transfer requests, and verify data against external sources.
Operational Improvements: Identify opportunities for process enhancements, recommend best practices, and contribute to continuous‑improvement initiatives.
Essential Qualifications – What You Must Bring
High school diploma or GED (associate’s degree preferred).
Intermediate proficiency in Microsoft Excel and Word, with the ability to create complex spreadsheets and reports.
Demonstrated ability to perform mathematical calculations and analyze data accurately.
Strong customer service orientation and experience handling member or client inquiries.
Ability to work independently under minimal supervision while meeting strict deadlines.
Excellent attention to detail, with a track record of maintaining high accuracy in a fast‑paced environment.
Commitment to upholding confidentiality and security of all financial data, including adherence to the Bank Secrecy Act.
Willingness to pass arenaflex‑specific pre‑employment compliance examinations.
Preferred Qualifications – What Sets You Apart
Previous experience in a credit union, bank, or similar financial institution.
Familiarity with Episys, Symitar, or comparable core banking platforms.
Hands‑on experience with ACH processing, wire transfers, and electronic fund payment systems.
Customer service experience in a regulated industry, especially within a member‑focused environment.
Advanced knowledge of federal banking regulations, including NACHA Operating Rules and the Uniform Commercial Code.
Certification in financial services (e.g., CCA, AFCU) or ongoing coursework toward such credentials.
Core Skills & Competencies for Success
Technical Proficiency: Advanced use of Microsoft Office Suite (Word, Excel, Access, PowerPoint) and comfort with web‑based banking applications.
Analytical Thinking: Ability to interpret complex financial data, spot anomalies, and recommend corrective action.
Communication: Clear, professional written and verbal communication with members, vendors, and internal teams.
Time Management: Skilled at prioritizing multiple tasks, meeting tight turnaround times, and maintaining quality under pressure.
Team Collaboration: Demonstrated success in cross‑functional environments, offering support to peers and sharing knowledge.
Problem‑Solving: Resourceful approach to troubleshooting issues, from transaction errors to compliance queries.
Adaptability: Comfortable with evolving technology, regulatory changes, and shifting business priorities.
Work Environment & Culture at arenaflex
at arenaflex, we believe that a thriving workforce fuels our global success. Our remote teams are empowered with the tools and autonomy they need to excel, while staying connected through regular virtual town halls, mentorship programs, and collaborative platforms. Diversity and inclusion are baked into our DNA – we celebrate 20+ Employee Business Resource Groups that champion the voices of every background, identity, and experience.
We foster a culture of continuous learning. Whether you’re diving into new compliance regulations or mastering a new banking platform, the company invests in your growth through tuition reimbursement, certification sponsorship, and on‑demand training libraries. Your well‑being matters, so we provide comprehensive wellness resources, virtual fitness classes, and mental‑health support to keep you balanced.
Compensation, Perks & Benefits
Competitive Salary: Market‑aligned pay with performance‑based incentives.
Travel Perks: Access to arenaflex’s global flight network – enjoy discounted or free travel for you, your family, and friends on over 6,800 daily flights.
Health & Wellness: Immediate enrollment in medical, dental, vision, prescription, and vision benefits; telehealth services, flexible spending accounts, and a robust wellness program.
Retirement Savings: 401(k) plan with company match after one year of service, plus optional profit‑sharing contributions.
Work‑Life Balance: Fully remote work arrangement, flexible scheduling, and generous paid time off.
Employee Assistance: Confidential counseling, legal and financial advisory services, and pet insurance.
Discount Programs: Savings on hotels, car rentals, cruises, and partner merchandise.
Professional Development: Access to industry webinars, conferences, internal learning pathways, and tuition reimbursement.
Career Growth & Advancement Opportunities
Starting as a Payments Operations Specialist, you’ll have clear pathways to roles such as Senior Analyst, Operations Manager, Compliance Lead, or Product Development Specialist within arenaflex’s Credit Union division. The organization encourages internal mobility, and many of our senior leaders began in frontline positions. By delivering high‑quality work, you can earn mentorship, stretch assignments, and cross‑functional exposure, positioning yourself for future leadership opportunities.
How to Apply – Take the Next Step with arenaflex
If you’re ready to combine exceptional customer service with technical expertise, and you thrive in a dynamic, remote environment, we want to hear from you. Submit your resume, cover letter, and any relevant certifications through the link below. Join arenaflex and become part of a worldwide community that values innovation, inclusivity, and personal growth.
Apply Now
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Apply Now