Remote customer service (massachusetts only) – (thursday–sunday 3:00 pm – 7:00 pm)

Pay & Schedule Hourly Pay Range: $19.00 - $22.00 Shift Schedule: Thursday - Sunday, 3:00pm - 7:00pm Weekly Hours: Approximately 16–28 hours per week based on assigned schedule What You’ll Do As a Crisis Line Associate, you will: • Answer crisis calls from individuals seeking emotional support, including those at risk of suicide • Provide empathetic, active, and non-judgmental listening • Help de-escalate crisis situations and foster a sense of hope • Accurately document call interactions • Meet call response and performance expectations • Participate in supervision, team meetings, and ongoing training What We’re Looking For Required: • Must be 18 years of age or older • High school diploma, GED, or past equivalent experience • Must reside in State of MA • Must be able to meet technology requirements as stated below • Strong communication and listening skills • Ability to maintain strict confidentiality • Sound judgment and emotional resilience • Ability to work independently in a remote environment Employment with The Samaritans is contingent upon the successful completion of a background check in accordance with applicable laws. Preferred: • 2+ years of professional or volunteer experience • Experience in crisis support, behavioral health, or related fields • Prior helpline or call center experience Training & Development All new hires must successfully complete: • Crisis Line Associate training program • Supervised “learning shifts” prior to independent work We are committed to your growth and provide ongoing education and support. Device Technology Requirements (Remote Work) • Bring your own device or request from organization • Minimum 10–20 Mbps download / 5 Mbps upload • Recommended 50 Mbps download / 10 Mbps upload • Reliable internet connection with low latency (<100 ms) • Ability to work in a private, distraction-free environment Why Join The Samaritans? • Make a direct impact in your community every day • Be part of a mission-driven, compassionate team • Work remotely with a consistent, predictable schedule • Gain valuable experience in crisis intervention and behavioral health Equal Opportunity Employer The Samaritans is an equal opportunity employer. We are committed to fostering an inclusive environment where all individuals are respected, supported, and valued.