[Remote] Customer Service Consultant, Guest Experience

Note: The job is a remote job and is open to candidates in USA. Home Health Focus AI is dedicated to helping home healthcare professionals find meaningful opportunities that prioritize patient care. They are seeking a Customer Service Consultant to deliver exceptional support, enhance guest experiences, and build loyalty through personalized engagement. Responsibilities Deliver friendly, efficient, and helpful support to exceed guest expectations Recommend additional services and products to enhance the guest experience Resolve inquiries and issues effectively while maintaining high guest satisfaction Accurately track guest interactions and sales opportunities using CRM tools Build trust and loyalty with repeat guests through personalized engagement Skills Genuine passion for delivering exceptional customer service Skill in upselling while enhancing the overall guest experience Ability to quickly and effectively resolve guest issues Strong collaboration skills and commitment to achieving shared goals Availability to work flexible shifts, including evenings and weekends TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; employer will cover the cost of the first attempt Previous experience in a customer service role within the travel industry Benefits Opportunities for career advancement and access to professional training programs Incentives and rewards for exceptional service and upselling success Flexible work shifts, including evenings and weekends Participation in sustainability-focused initiatives with paid volunteer days Company Overview HomeHealthFocus.ai is an innovative data platform that tracks and analyzes critical information from home care, hospice, and senior living companies across the United States. It was founded in 2024, and is headquartered in Boulder, US, with a workforce of 2-10 employees. Its website is