[Remote] Customer Service Associate II

Note: The job is a remote job and is open to candidates in USA. National General, a part of The Allstate Corporation, offers a range of insurance products and is seeking a Customer Service Associate II. The role involves providing quality customer service by handling inbound calls related to property insurance, assisting borrowers and agents, and processing complaints and premium disbursements. Responsibilities Cross trains to assist with borrower follow ups Assists answering questions in the help desk Meets and maintains availability standards, schedule adherence and attendance guidelines Updates records and note system as required Disbursements of Property Insurance Premiums Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries Delivers timely, accurate customer service ensuring the highest level of satisfaction Skills High School Diploma or GED 0-2 years experience Cross trains to assist with borrower follow ups Assists answering questions in the help desk Meets and maintains availability standards, schedule adherence and attendance guidelines Updates records and note system as required Disbursements of Property Insurance Premiums Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries Delivers timely, accurate customer service ensuring the highest level of satisfaction High School Diploma or GED 0-2 years experience Company Overview Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate. It was founded in 1931, and is headquartered in Northbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is