[Remote] Customer Experience Specialist

Note: The job is a remote job and is open to candidates in USA. REMAX is seeking a detail-oriented Customer Experience (CX) Specialist. This role provides essential operational support to the CX team, ensuring that surveys, reporting, documentation, and communications run smoothly.ResponsibilitiesRefresh recurring reports (e.g., event or post‑interaction surveys) following established templates and processesPerform initial QA on reporting data: Validate counts, filters, segments, and date ranges Confirm trends look accurate and consistent with prior data Distribute dashboards or summary updates according to cadence and stakeholder listsMaintain trackers for survey performance, response rates, and reporting schedulesDraft internal update emails, release notes, and announcements related to surveys, reporting cycles, and CX program changesPost communications to SharePoint, Teams channels, or distribution listsSupport the CX Analysts with preparation of content for readouts, workshops, and presentationsServe as the primary maintainer of the CX SharePoint siteUpdate pages, upload new materials, archive outdated content, and maintain clean structure and version controlManage SharePoint permissions according to governance standardsAssist with preparation for CX workshops, including journey mapping, persona sessions, and insight readoutsTake notes, prepare artifacts, and handle logistics (invites, room setup, virtual tools)Maintain CX team calendars, project trackers, and documentation repositoriesSupport ad hoc tasks across the CX program portfolioBuild surveys in Qualtrics using approved instruments, applying appropriate logic, embedded data, branching, and brandingConduct end-to-end QA and testingManage survey versions, change logs, and launch schedulesTroubleshoot issues and escalate to the CX Analysts or Director when neededEngage, and build relationships with potential new REMAX agents through personalized, high-touch recruitment strategiesServe as the primary point of contact for candidates, guiding them through the recruitment process with professionalism and attention to detailConduct discovery meetings, explain the REMAX value proposition, and address candidate questions and concernsCollaborate with the Marketing and Education teams to ensure alignment on recruitment goals and processesSkillsBachelor's degree in Business Administration, Data Analytics, Marketing, Customer Experience, or a related fieldExperience in process design, development and improvement1–2 years of experience in coordination, project support, operations, research, marketing, or related fieldStrong analytical and problem-solving skills with a focus on translating data into actionable insightsFamiliarity with CRM tools like Salesforce or ZendeskExcellent communication skills, both written and verbal, to present data insights effectively to stakeholdersStrong organizational skills and ability to manage multiple projects simultaneouslyCustomer-focused mindset with a passion for improving experiences and delivering valueDetail-oriented and curious, with a drive to uncover root causes and solutionsCollaborative team player who thrives in a dynamic, fast-paced environmentBenefitsCompetitive Medical, Dental, and Vision benefitsRetirement plans with optimal company matchAnnual bonus/merit opportunityEducational AssistanceMental Health support programM.O.R.E. Events offered in-person and virtuallyMentorship programEmployee Resource Groups Community EngagementDiversity, Equity, and InclusionParentingRemoteWomen at REMAXCompany OverviewAs one of the leading global real estate franchisors, RE/MAX, LLC is a subsidiary of RE/MAX Holdings (NYSE: RMAX) with more than 140,000 agents in almost 9,000 offices and a presence in more than 110 countries and territories. It was founded in 1973, and is headquartered in Denver, Colorado, USA, with a workforce of 201-500 employees. Its website is http://remax.com.



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