[Remote] Customer Experience Associate - 3 Month Contract

Note: The job is a remote job and is open to candidates in USA. Faire is an online wholesale marketplace that empowers independent retailers globally. As a Customer Experience Associate, you will provide high-quality support to customers through various channels, ensuring their questions and concerns are addressed effectively while contributing to the team's performance metrics. Responsibilities Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support Skills Experience in customer service, preferably in a phone-based support role Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically Proficiency in using CRM and other customer support tools Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues A team player who is adaptable and agile, capable of working in a dynamic, remote environment Alignment with Faire's core values and a genuine passion for supporting and serving our community Ethernet connection preferred to increase network reliability Home Office: Must be in a quiet, enclosed room with a door - preventing any background noise from disrupting the customer experience when on phones Wifi Speed: Confirmed Wifi Speed of 10Mpbs Technical Proficiency: Must possess the technical skills and familiarity with customer support tools necessary to work efficiently in a remote environment, including adherence to Faire's data privacy and security protocols Self-Management and Flexibility: Strong self-management skills are essential for maintaining productivity in a remote setting. The role also requires flexibility to occasionally adjust hours for collaboration across different time zones Benefits This role will also be eligible for benefits. Company Overview Faire is a marketplace and wholesale platform that helps retailers find and buy wholesale merchandise for their stores. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is