[Remote] Customer Due Diligence Analyst

Note: The job is a remote job and is open to candidates in USA. RELX is a leading provider of risk assessment solutions through its LexisNexis Risk Solutions division. The Customer Due Diligence Analyst will review and assess credentialing applications to ensure compliance with legal and regulatory requirements while maintaining high standards of documentation and customer communication.ResponsibilitiesManage a working queue to meet productivity, accuracy, and SLA targetsPerform credentialing reviews based on the specific request type and apply complex, documented policies and procedures accuratelyRespond to inquiries from internal departments and external customers regarding application statusCommunicate with applicants and customers via phone and email to gather required documentation and provide final credentialing decisionsUse multiple systems, tools, and verification products to confirm credentialing standards are metMake accurate final “pass” or “fail” decisions based on regulatory and policy requirementsDocument all findings, actions, and communications in the credentialing system (MBS‑ECT) for FTC, vendor/provider, audit, and data retention purposesMaintain high-quality communication using clear, concise, and customer‑appropriate languageAttend quarterly policy and procedure training sessions, as well as annual refresher training, applying frequent updates (40–45 per year) to daily workEnsure all credentialing decisions adhere to legal and regulatory requirements and reflect the approved interpretations outlined in the Credentialing ManualSkillsHigh School Diploma, Bachelor's degree (preferred but not required), or current college with experience supporting back‑office and customer-facing tasks1–2 years of general business experience preferredExperience in a customer-facing role with a strong commitment to delivering excellent customer serviceStrong verbal and written communication skills with the ability to explain complex information clearlyProficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Strong sense of urgency with the ability to maintain accuracy and attention to detailAbility to prioritize tasks and adapt quickly in a production-driven environmentInvestigative mindset with excellent attention to detailStrong organizational skills and the ability to make sound decisionsWillingness to work during business-aligned hours (EST)Bachelor's degree1–2 years of general business experienceCompany OverviewRELX is a provider of information-based analytics for professional and business customs. It was founded in 1993, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is https://www.relx.com.



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