[Remote] Customer Contact Center Representative

Note: The job is a remote job and is open to candidates in USA. Voya Financial is a Fortune 500 Retirement Services Company dedicated to providing financial opportunities for individuals and communities. They are seeking a Customer Contact Center Representative who will assist customers with their retirement plans through inbound calls, providing education and support to help them achieve their retirement goals. Responsibilities Communicates effectively and confidently with all clients to make their financial lives better Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals You will bring your authentic self to work Strive for first call resolution and take true ownership of customer needs and issues Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes Your voice matters at Voya Amazing team-player attitude with a commitment to excellent attendance and quality work Skills College Degree and 1+ year of customer service experience Or, in lieu of college degree (HS Diploma or GED are required), 3+ years customer service experience Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST Ability to engage with customers, build rapport, share and inform, and handle objections as they come up Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment Amazing team-player attitude with a commitment to excellent attendance and quality work Experience in the Financial Service industry is a bonus but not required Bi-Lingual opportunities, with a $3,000 pay differential Benefits Health, dental, vision and life insurance 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year Company Overview Voya Financial is a financial services company that specializes in the fields of retirement, investments, and insurance. It was founded in 1991, and is headquartered in Atlanta, Georgia, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Voya Financial has a track record of offering H1B sponsorships, with 1 in 2025, 4 in 2024, 2 in 2023, 1 in 2022, 5 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.