[Remote] Customer Care Voice Associate

Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a leading business and technology services provider. They are seeking a Customer Care Voice Associate to provide customer support to Life Insurance policyholders, agents, and other customers while ensuring high levels of customer satisfaction.ResponsibilitiesPrevious life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance productsProviding front-line phone customer care support to policyholders, beneficiaries, agents, and internal customersEnsuring customer satisfaction (CSAT) and strive to meet service metricsDeveloping and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the teamA typical day will likely involve fielding between 75 to 100 callsCommunicating effectively and professionally with both internal and external customers to resolve questions and issuesCollaborating with management or other team members as appropriate to proactively address service issues and concernsAttention to detail, accuracy, and accountability for your work productDesignated quiet area to complete calls while working from homeNew hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication processAll new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the materialMust Pass Drug screenMust Pass a background check with Education check and employment verification checkSkills1 year experience (WAH) remote customer service1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applicationsMinimum High school diploma or GEDMust Live in Continental United StatesMust Pass Drug screenMust Pass a background check with Education check and employment verification checkNew hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication processEmployees must provide their own high speed internet access with speeds at or above 50 MbpsA hard-wired ethernet connection is requiredEmployees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environmentBenefitsMedical, dental, and vision insurance with an employer contributionFlexible spending or health savings accountLife and AD&D insuranceShort- and long-term disability coveragePaid time offEmployee assistanceParticipation in a 401k program with company matchAdditional voluntary or legally required benefitsCompany OverviewNTT DATA, Inc. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https://us.nttdata.com.



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