[Remote] Customer Care Representative - Bristol West Service Operations

Note: The job is a remote job and is open to candidates in USA. Farmers Insurance is a team passionate about making a real difference in people's lives. They are seeking a Customer Care Representative to be the first point of contact for customers, addressing inquiries and insurance policy needs while delivering exceptional customer service.ResponsibilitiesDeliver exceptional customer service while proactively seeking solutions within compliance and legal requirementsCommunicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platformsReceive and respond to inquiries related to insurance mattersInteract with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditionsEvaluate and interpret policy information within prescribed authority limitsAccess account information and communicate while working in multiple systemsUse account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisionsDocument customer interactions and outcomes thoroughly in systemEscalate unresolved issues requiring advanced support for further resolutionBuild knowledge and acumen through self-directed learningStay informed about underwriting and policy guidelines and other updates including compliance and legal requirementsHelp maintain department knowledge resources to keep them currentActively listen to customer concerns to identify trends or patternsRecognize opportunities for process improvement and makes recommendations to leadershipPartner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiriesMay work with external vendors to further address customer needsAdhere to assigned, tightly regulated schedule and follow procedures for requesting time offSkillsHigh School Diploma or equivalent requiredMinimum of 1-3 years customer serviceStrong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneouslyAble to troubleshoot basic issues with equipment such as headset, internet, and connectivityProducer/Agent - Property and Casualty license (preferred)1 year of experience in call center environment or related field preferredExperience providing customer support within a high-volume, complex environment preferredExperience with Microsoft Office suite of tools preferredBenefits401(K) PlanGenerous PTOTuition ReimbursementPaid TrainingMedicalDentalVisionHealth Savings and Flexible Spending AccountsLife InsurancePaid Time OffPaid Parental LeaveTuition AssistanceCompany OverviewThe companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products. It was founded in 1928, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is https://www.farmers.com.Company H1B SponsorshipFarmers Insurance has a track record of offering H1B sponsorships, with 105 in 2025, 76 in 2024, 86 in 2023, 129 in 2022, 106 in 2021, 90 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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