[Remote] Customer and Technical Support Consultant - Bilingual

Note: The job is a remote job and is open to candidates in USA. IDEXX is an innovation leader in every industry they serve, dedicated to helping pet owners keep their companion animals healthy. The Customer and Technical Support Consultant role is crucial in providing assistance to veterinarians and animal healthcare professionals by resolving inquiries and supporting the use of diagnostic analyzers. Responsibilities You will instruct customers on the use of our in-house diagnostic analyzers You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as well as software integration issues Skills Fluent in both French and English Experienced in a technically related field Worked in a veterinary practice with chemistry analyzers, a laboratory setting, or contact center environment Strong computer and technical skills Aptitude to learn applicable software and hardware Highly motivated, goal-oriented, and a strong collaborator Proven track record of providing extraordinary customer service Superb listening and communication (verbal and written) skills Strong interpersonal skills with the ability to establish rapport quickly Master problem solver with fine attention to detail Strong organizational skills in a multi-tasking environment Ability to learn quickly and apply skills and abilities to a variety of customer interactions Ability to be on the phone for 8 hours per day Reliable and dependable attendance Availability by telephone, voicemail, email, and Microsoft Teams messaging during scheduled business hours High-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained Prior phone experience a plus Networking and/or software support is a plus Benefits Eligible for annual bonus Health / Dental / Vision Benefits Company Overview 10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. It was founded in 1983, and is headquartered in Westbrook, Maine, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship IDEXX has a track record of offering H1B sponsorships, with 22 in 2025, 18 in 2024, 20 in 2023, 28 in 2022, 21 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.