[Remote] Customer Account Representative – Urology

Note: The job is a remote job and is open to candidates in USA. Aeroflow Health is a company revolutionizing the home health products and equipment industry. They are seeking a Customer Account Representative for their Urology team, responsible for providing exceptional customer service to patients, healthcare professionals, and insurance companies, while managing account information and ensuring compliance with regulations. Responsibilities Handling a high-volume number of both incoming and outgoing phone calls daily Updating account information, such as: product needs, insurance, contact information, etc Calling doctor’s offices to follow up on necessary paperwork needed Reviewing paperwork received by a patient’s doctor Placing resupply orders for current patients that receive incontinence supplies and catheters Researching insurance payer requirements and understanding reimbursement procedures Troubleshooting equipment problems and offering product changes Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies Compliance is a condition of employment and is considered an element of job performance Maintain HIPAA/patient confidentiality Regular and reliable attendance as assigned by your schedule Other job duties assigned Skills High school diploma or GED equivalent 1 year of customer service experience preferred 1 year of call center experience preferred Excellent written and verbal communication skills Excellent critical thinking skills Excellent De-escalation skills Excellent active listening skills Ability to multitask – shifting between open applications as you speak with patients Ability to type 40+ words per minute with accuracy Knowledge with different types of insurance such as medicare, medicaid, and commercial plans DME supplies, specifically with incontinence and catheters Benefits Health Plans with FSA or HSA options Dental Vision Insurance Optional Life Insurance 401K with Company Match 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s) Additional Parental benefits to include fertility stipends Free diapers Breast pump Paid Holidays PTO Accrual from day one Employee Assistance Programs SO MUCH MORE!! Company Overview Aeroflow Health is recognized as a premier provider of durable medical equipment (DME). It is a sub-organization of Aeroflow Breastpumps. It was founded in 2001, and is headquartered in Asheville, North Carolina, USA, with a workforce of 501-1000 employees. Its website is