[Remote] Curriculum Developer / Trainer

Note: The job is a remote job and is open to candidates in USA. Client First Technologies is seeking a Curriculum Developer / Trainer in support of their government customer. This role is responsible for designing, developing, and delivering training programs and instructional materials to enhance enterprise collaboration and productivity.

Responsibilities
• Design and develop comprehensive training curricula for enterprise collaboration and productivity platforms, including messaging, file sharing, communication, and compliance tools
• Deliver instructor-led training sessions, workshops, briefings, and virtual learning events for technical and non-technical audiences
• Develop and maintain high-quality training materials, including slide decks, job aids, quick reference guides, FAQs, and step-by-step user documentation
• Create and update knowledge management resources, including service desk knowledge base articles and end-user support content
• Produce and maintain standard operating procedures (SOPs) and process documentation to support consistent operational workflows and ticket resolution practices
• Collaborate with technical subject matter experts to ensure training content reflects current configurations, features, and best practices
• Support development of release communications, recurring training updates, and community-of-practice materials to promote awareness and adoption
• Tailor instructional content to multiple user roles, including administrators, service desk personnel, compliance teams, and general end users
• Evaluate training effectiveness through feedback, metrics, and continuous improvement initiatives
• Ensure all training and documentation products meet applicable accessibility and quality standards for enterprise delivery

Skills
• Bachelor's degree in Instructional Design, Education, Information Technology, Communications, or a related field (or equivalent professional experience)
• Minimum of 7 years of experience developing and delivering technical training in an enterprise IT environment
• Demonstrated expertise in curriculum design, instructional development, and adult learning methodologies
• Strong technical writing skills, with experience producing clear, structured documentation such as SOPs, knowledge articles, training manuals, and user guides
• Experience supporting or training on Microsoft 365 collaboration tools, such as Exchange Online, Microsoft Teams, SharePoint Online, Entra ID B2B, and OneDrive for Business
• Familiarity with IT Service Management (ITSM) practices and the role of documentation in service desk and operational support environments
• Ability to translate complex technical topics into accessible learning materials for diverse audiences
• Proficiency with common content development tools (e.g., Microsoft PowerPoint, Word, SharePoint, learning management systems, and knowledge platforms) and video recording/editing tools (e.g., Adobe Premier or Camtasia)
• Excellent communication and presentation skills, with experience delivering training in both virtual and in-person formats
• Strong organizational skills and the ability to manage multiple documentation and training deliverables concurrently
• Ability to obtain and maintain the required background investigation and security clearance level appropriate to the role
• Must be able to sit and stand for extended periods of time
• Occasional travel and overtime may be required
• Candidates with current Veterans Affairs (VA) Tier 2/Moderate Background Investigation or equivalent (e.g., DoD Tier 3/NACLC, Active Secret) are preferred

Benefits
• Full benefits package
• Collaborative work environment
• Strong company culture

Company Overview
• Client First Technologies provides strategic consulting, technology, business development, and managed services. It was founded in 2016, and is headquartered in Fairfax, Virginia, USA, with a workforce of 51-200 employees. Its website is https://www.clientfirsttechnologiesllc.com.

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