[Remote] CRM Practice Growth Strategist
Note: The job is a remote job and is open to candidates in USA. Symplast is the #1 mobile EHR and practice management platform built for aesthetic medicine, and they are seeking a CRM Strategist to join their Growth Team. This role involves managing client relationships, implementing CRM strategies, and collaborating with cross-functional teams to drive revenue growth and enhance patient retention.
Responsibilities
• Serve as the primary CRM Services relationship owner for an assigned portfolio of plastic surgery and medical spa clients
• Collaborate with Growth Team colleagues such as Solutions Architects and QA/technical/onboarding resources to implement and continuously refine CRM workflows that directly support client revenue goals
• Analyze performance data to uncover opportunities for growth and present clear, actionable plans that boost patient acquisition, increase conversion rates, and strengthen long-term loyalty
• Identify upsell and cross-sell opportunities and partner with leadership to design and execute expansion strategies
• Design and improve CRM workflows, nurture campaigns, and automated patient-journey touchpoints to maximize lead conversion and patient lifetime value
• Integrate and optimize marketing channels, telephony/VoIP, and analytics to deliver measurable ROI and transparent attribution of every marketing dollar
• Work closely with other teams across Symplast—including product, engineering, and the broader Growth Team—to implement new features and translate client needs into system-wide enhancements
• Document best practices and contribute to reusable playbooks so future projects move faster and deliver consistent growth results
• Proactively surface challenges and implement solutions that protect and expand client revenue streams
• Maintain clear documentation of deliverables and outcomes to ensure accountability and transparency
Skills
• 3–5+ years in CRM strategy, customer success, or account management for a SaaS or marketing-automation provider (Go High Level strongly preferred)
• Proven expertise in workflow design, marketing automation, analytics, and telephony/VoIP integrations
• Familiarity with marketing attribution models and HIPAA compliance
• Demonstrated success driving measurable business results while managing multiple client projects and meeting tight deadlines
• Outstanding communication skills to present data-driven recommendations and guide clients through change
• Strong analytical and problem-solving abilities with a proactive, growth-focused mindset
• Understanding of plastic surgery and medical spa operations is highly valued
Benefits
• Professional Services Leadership: Be part of the team that delivers Symplast’s professional services and measurable growth outcomes.
• High-Impact Role: Shape how leading aesthetic practices grow their patient base, revenue, and lifetime value.
• Innovative Structure: Work inside an agile Growth Team model designed for continuous optimization and long-term success.
• Collaborative Culture: Partner seamlessly with other teams company-wide to deliver actionable solutions that drive business impact.
• Growth and Learning: Explore AI-powered automations, advanced marketing integrations, and cutting-edge CRM technology to keep clients ahead of the curve.
Company Overview
• Symplast a platform that empowers patients and automates the end-to-end clinical and operational workflows of aesthetic practices. It was founded in 2013, and is headquartered in Plantation, Florida, USA, with a workforce of 51-200 employees. Its website is https://symplast.com/.
Apply Now
Apply Now
Responsibilities
• Serve as the primary CRM Services relationship owner for an assigned portfolio of plastic surgery and medical spa clients
• Collaborate with Growth Team colleagues such as Solutions Architects and QA/technical/onboarding resources to implement and continuously refine CRM workflows that directly support client revenue goals
• Analyze performance data to uncover opportunities for growth and present clear, actionable plans that boost patient acquisition, increase conversion rates, and strengthen long-term loyalty
• Identify upsell and cross-sell opportunities and partner with leadership to design and execute expansion strategies
• Design and improve CRM workflows, nurture campaigns, and automated patient-journey touchpoints to maximize lead conversion and patient lifetime value
• Integrate and optimize marketing channels, telephony/VoIP, and analytics to deliver measurable ROI and transparent attribution of every marketing dollar
• Work closely with other teams across Symplast—including product, engineering, and the broader Growth Team—to implement new features and translate client needs into system-wide enhancements
• Document best practices and contribute to reusable playbooks so future projects move faster and deliver consistent growth results
• Proactively surface challenges and implement solutions that protect and expand client revenue streams
• Maintain clear documentation of deliverables and outcomes to ensure accountability and transparency
Skills
• 3–5+ years in CRM strategy, customer success, or account management for a SaaS or marketing-automation provider (Go High Level strongly preferred)
• Proven expertise in workflow design, marketing automation, analytics, and telephony/VoIP integrations
• Familiarity with marketing attribution models and HIPAA compliance
• Demonstrated success driving measurable business results while managing multiple client projects and meeting tight deadlines
• Outstanding communication skills to present data-driven recommendations and guide clients through change
• Strong analytical and problem-solving abilities with a proactive, growth-focused mindset
• Understanding of plastic surgery and medical spa operations is highly valued
Benefits
• Professional Services Leadership: Be part of the team that delivers Symplast’s professional services and measurable growth outcomes.
• High-Impact Role: Shape how leading aesthetic practices grow their patient base, revenue, and lifetime value.
• Innovative Structure: Work inside an agile Growth Team model designed for continuous optimization and long-term success.
• Collaborative Culture: Partner seamlessly with other teams company-wide to deliver actionable solutions that drive business impact.
• Growth and Learning: Explore AI-powered automations, advanced marketing integrations, and cutting-edge CRM technology to keep clients ahead of the curve.
Company Overview
• Symplast a platform that empowers patients and automates the end-to-end clinical and operational workflows of aesthetic practices. It was founded in 2013, and is headquartered in Plantation, Florida, USA, with a workforce of 51-200 employees. Its website is https://symplast.com/.
Apply Now
Apply Now