[Remote] Costco Program Coordinator

Note: The job is a remote job and is open to candidates in USA. Jacuzzi Group is the premier manufacturer of functional products for the home and outdoor space. They are currently seeking a Costco Program Coordinator to coordinate with the Costco support team and improve satisfaction from Costco’s retail program on a nationwide level. Responsibilities Support Costco Program Manager in quoting and selling leads in Costco CRM Support Costco Program Manager to process payments in OMS platform Promptly monitor and resolve any Costco member escalations Validate loan terms and payment for Costco customers Review, resolve or cancel leads based off data from Centah dashboard. (CRM) “Own” and understand Costco’s CRM Centah and communication portals Coordinate with local markets to ensure all required paperwork is completed and uploaded to customer accounts Analyze program performance metrics and provide feedback to optimize processes and improve customer experiences Collaborate with internal teams including marketing, sales, and operations to ensure program requirements are met Work with production, sales and business admin managers to analyze escalation data and drive process improvements Support escalations meetings with Production Managers twice a week to ensure major escalations are being worked on and resolved in a timely manner Review all Centah notes relating to appointments and service and send for follow up to the appropriate departments Spearhead and lead continuous improvement efforts. Share all program developments and updates with internal stakeholders Communicate regularly and share program development updates with internal stakeholders Review Costco final paperwork to ensure all documents are being uploaded accurately for Costco’s approval Ensure Costco payments are properly processed Skills Support Costco Program Manager in quoting and selling leads in Costco CRM Support Costco Program Manager to process payments in OMS platform Promptly monitor and resolve any Costco member escalations Validate loan terms and payment for Costco customers Review, resolve or cancel leads based off data from Centah dashboard. (CRM) Own and understand Costco's CRM Centah and communication portals Coordinate with local markets to ensure all required paperwork is completed and uploaded to customer accounts Analyze program performance metrics and provide feedback to optimize processes and improve customer experiences Collaborate with internal teams including marketing, sales, and operations to ensure program requirements are met Work with production, sales and business admin managers to analyze escalation data and drive process improvements Support escalations meetings with Production Managers twice a week to ensure major escalations are being worked on and resolved in a timely manner Review all Centah notes relating to appointments and service and send for follow up to the appropriate departments Spearhead and lead continuous improvement efforts. Share all program developments and updates with internal stakeholders Communicate regularly and share program development updates with internal stakeholders Review Costco final paperwork to ensure all documents are being uploaded accurately for Costco's approval Ensure Costco payments are properly processed Fully remote, PST Preferred Company Overview Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. It was founded in 1915, and is headquartered in Chino, CA, US, with a workforce of 1001-5000 employees. Its website is