Remote, Contact Center Representative (5784)

Contact Center Representative needed for a remote role with Advantmed. The ideal candidate has 2+ years of call center experience in a target-driven environment, with an outgoing personality and sales approach. Must have excellent communication and time management skills, as well as the ability to thrive in a fast-paced environment.RequirementsOutgoing personality and sales approachSolid work history, citing any recognition and promotionAbility to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phoneCustomer service or other directly related experience is a plusAbility to collaborate and be a team playerVarious software and data entry proficiency, including MS OfficeAbility to type 40Wpm, 60Wpm is preferredStrong communication and time management skillsSupreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skillsProblem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issuesHonesty and integrityCompetencyExcellent attendance and work recordAbility to professionally articulate customer call scriptsExceptional customer service and active listening skillsAbility to empathize and manage personal emotionsAbility to function as an effective team memberAbility to internalize and follow protocols/guidelinesDemonstrate excellent oral and written communication skills; correct spelling is a mustStrong time management skills and decision-making skillsStrong computer skills requiredMust have a working knowledge of MS Office applications: Word, Excel, and OutlookAbility to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to changeBenefitsPTOHealthDentalVisionGroup lifeShort-term disabilityLong-term disabilityTraining bonusOriginally posted on Himalayas

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