[Remote] Contact Center Associate I ( Remote position)

Note: The job is a remote job and is open to candidates in USA. TicketNetwork has served the ticketing and event industry since 2002, providing customizable solutions and expertise. They are seeking a Contact Center Associate I to field inbound support calls and emails, resolve first level support issues, and act as a liaison between clients and internal teams. Responsibilities • Fielding inbound support calls and emails, with the intent of resolving all first level support • Contacting supply teams via telephone to discuss and confirm delivery details, and updates • Relaying delivery information to clients • Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team • Fields inbound support calls for partner sites • Troubleshooting and answering general questions related to client ticket requests • Contacts Broker partners via telephone to discuss and confirm delivery details, and updates • Coordinates delivery updates with clients • Communicates with other internal departments as necessary • Other tasks as assigned by management Skills • At least one year of experience working in a high volume call center job • At least one year of experience in a professional customer service position • This position is 100% remote. Candidates must have a home office setup to be able to work remotely • At least one weekend day (Saturday or Sunday) required Company Overview • TicketNetwork is a provider of ticketing services for sports, concerts, theater etc. It was founded in 2002, and is headquartered in South Windsor, Connecticut, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship • TicketNetwork has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job