Remote Healthcare Call Center Jobs – US Shift – No Tech Skills Needed

Job Summary Progressive Technology is expanding its patient-facing support team and is hiring empathetic, detail-oriented Remote Healthcare Call Center Associates to handle inbound and outbound patient calls during US business hours/night shifts (IST). You do not need prior technical expertise—we will train you on the tools, scripts, and healthcare compliance basics (including HIPAA/PHI handling). If you are a great listener, can communicate with clarity and warmth, and are comfortable working in a metrics-driven environment, this role is for you. Key Responsibilities • * Patient Support: Answer inbound calls and place outbound follow-ups to assist patients with appointments, basic billing queries, prescription refills/status checks, referrals, and general information. • * Scheduling & Coordination: Book, reschedule, or cancel appointments using client-approved workflows and scheduling systems (training provided). • * Data Capture: Document every interaction accurately and promptly in the CRM/call logging system while maintaining confidentiality of protected health information (PHI). • * Issue Resolution: Triage patient concerns, escalate complex medical/insurance queries to the appropriate team, and ensure timely resolution. • * Compliance & Quality: Adhere to HIPAA/privacy guidelines, call quality standards, and process SOPs. • * KPIs & SLAs: Meet or exceed targets on AHT (Average Handle Time), First Call Resolution, Quality Audit Scores, Schedule Adherence, and Customer Satisfaction (CSAT). • * Continuous Improvement: Provide feedback on recurring patient issues, script improvements, and workflow optimizations. • * Team Collaboration: Participate in calibration sessions, coaching, and refresher trainings to stay aligned with quality expectations. • Required Skills and Qualifications • * Excellent English communication skills—both verbal and written—with a clear, patient-friendly tone. • * High empathy, patience, and active listening abilities to support vulnerable or anxious patients. • * Ability to follow structured scripts and workflows with strong attention to detail. • * Typing speed of at least 30 WPM with high accuracy (or willingness to improve quickly). • * Comfortable working night shifts aligned to US time zones (EST/PST/CST/MST). • * Basic computer literacy (email, chat tools, web browsers, MS Office or Google Workspace). • * Reliable high-speed internet connection and a quiet, professional home workspace. • * Willingness to undergo HIPAA/PHI, data privacy, and security training. • Experience • * 0–2 years of experience in customer support/call center/healthcare process preferred, but motivated freshers are welcome. • * Prior exposure to US healthcare, medical billing, EHR/EMR systems, or insurance processes is a plus—but not mandatory. • * Experience working with KPIs/SLAs and quality assurance frameworks is advantageous. • Working Hours • * Primary coverage during US shifts (e.g., 5:00 PM–2:00 AM IST or 7:00 PM–4:00 AM IST; exact window may vary by client/time zone). • * Five-day work week with rotational weekends or fixed offs based on client project. • * Overtime/holiday/shift differential pay may apply where applicable. • * Part-time and split-shift options may be considered for high-performing candidates. • Knowledge, Skills, and Abilities • * Customer-first mindset with an ethical, compliant approach to patient data. • * Problem-solving and de-escalation skills with the ability to remain calm under pressure. • * Process discipline—comfortable following SOPs while balancing empathy and efficiency. • * Coachability & growth mindset—open to feedback, quality audits, and continuous learning. • * Cultural sensitivity when interacting with diverse patient populations. • * Basic understanding (or willingness to learn) of US healthcare terminology (copay, deductible, prior authorization, referrals, etc.). • Benefits • * Competitive salary with night shift allowances and performance incentives. • * Paid training on HIPAA, healthcare workflows, and all tools you will use. • * Flexible remote work with structured support and coaching. • * Health & wellness benefits (as per company policy and geography). • * Career progression paths into Quality, Training, Team Lead, or Workforce Management. • * Inclusive, supportive culture with continuous learning and recognition programs. • Why Join Progressive Technology? • * No tech skills required—we invest in your training and success. • * Stability + growth: Work with a fast-scaling company serving leading healthcare providers. • * Real impact: Help patients access care smoothly and compassionately. • * Modern, remote-first workplace with systems that support productivity and well-being. • * Merit-based growth: Your performance and potential determine how fast you grow. • How to Apply • Submit your resume highlighting your communication skills, customer support (if any), and availability for US shifts. • * Include a short cover note (3–4 lines) explaining why you would be great at helping patients over the phone. • * Mention your current location, notice period, preferred shift window, and internet speed. • * If available, share any prior experience with healthcare, call centers, or CRM tools. • * Apply via our career portal or email your application to us with the subject line: Application – Remote Healthcare Call Center. • Selection Process: • * Application screening → Online communication assessment → HR interview → Operations/Quality interview → Offer & onboarding. • Apply tot his job