[Remote] Commission Support Specialist

Note: The job is a remote job and is open to candidates in USA. First Connect Insurance Services is a digital platform providing independent insurance agents access to top US carriers. The Commission Support Specialist serves as the key coordinator between First Connect, insurance carriers, and agents, handling commission-related inquiries and ensuring data integrity through diligent review and verification. Responsibilities Serve as the primary contact for all commission-related questions. You’ll handle phone calls and emails, explaining commissions clearly and professionally Proactively identify, investigate, and resolve complex commission discrepancies Partner with internal team members and external insurance carriers to facilitate the processing of adjustments, missing payments, and account reconciliations Perform ad hoc assignments and projects assigned by management to support the team’s responsibilities and goals Maintain accurate records of adjustments and communications to ensure a transparent audit trail for all commission activities Skills A self-starter who thrives with minimal supervision; must possess the 'learning agility' to grasp new tools and complex processes quickly while independently navigating ambiguity Basic experience in Microsoft Excel and navigating CRM systems and tools Highly organized and dependable, with strong follow-through and attention to detail Proven ability to handle high-pressure situations Demonstrate the ability to problem solve and communicate effectively Benefits Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families. We also offer a 401(k) retirement plan, short; long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP) Equity - This position is eligible for equity compensation Training and Career Growth - Training and internal career growth opportunities Flexible Time Off - You know when and how you should recharge Company Overview First Connect Insurance Services helps connect independent agents with today’s “best-in-class” insurtech providers. It was founded in 2014, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is