[Remote] Collection Specialist - (Start on April 27th!)
Note: The job is a remote job and is open to candidates in USA. TrueML is a mission-driven company focused on humanizing the debt resolution process. As a Collections Specialist, you will help consumers navigate their way back to financial health using compassionate communication and problem-solving skills.ResponsibilitiesAct as a primary resource for individuals facing financial hurdles, using clear and compassionate communication to guide them toward a resolutionDrive account success by managing a high volume of interactions across phone, email, and digital chat platformsWork directly with consumers to build sustainable, realistic payment plans that align with their current budget while satisfying their financial obligationsMaintain our reputation for integrity by ensuring every conversation adheres to strict compliance guidelines and our internal 'empathy-first' quality standardsWork closely with your peers to share insights and feedback that help us refine our technology and improve the way we serve our communitySkillsHigh school diploma or GEDDesire to help peopleCompany OverviewTrueAccord uses behavioral analytics, machine learning and an omni-channel digital approach to collections. It was founded in 2013, and is headquartered in Lenexa, Kansas, USA, with a workforce of 201-500 employees. Its website is https://www.trueaccord.com.