[Remote] Client Relationship Manager (Pharmacy Tech - License Required)

Note: The job is a remote job and is open to candidates in USA. Strive Pharmacy is dedicated to providing personalized solutions in the pharmaceutical industry. The Client Relationship Manager (CRM) will manage and nurture relationships with customers to ensure satisfaction and retention, acting as a liaison between clients and internal teams to meet their needs effectively. Responsibilities • Develop and maintain strong relationships with key clinic stakeholders (Tier X). • Act as the primary point of contact for assigned clinics, ensuring clear and effective communication. • Provide timely and accurate information to clients regarding products, services, and policies. • Conduct regular meetings with clinics to review their needs, satisfaction, and service delivery. • Provide updates such as delays, new product launches, and any news related that could directly affect their business. • Coordinate with internal teams to ensure timely and accurate delivery of services to patients/clinics. • Educate clients on best practices and product features to enhance their experience and usage. • Monitor and optimize operational processes to enhance service quality and efficiency. • Address and resolve clinic issues and operational challenges promptly by pairing with the Client Experience Manager. • Collaborate with internal teams (e.g., data entry, customer service, product development, and shipping) to ensure client requirements are understood and met. • Gather client feedback to understand their satisfaction levels and areas for improvement. • Implement changes based on client feedback to enhance service delivery. • Conduct clinic satisfaction surveys and report findings to senior management. Skills • Active pharmacy technician license in the state you are located in/will be working out of • Active national pharmacy technician certification (PTCB/ExCPT) or be willing to obtain one within 90 days of employment (at your own expense) • Minimum of 2 years of hands-on experience in a pharmacy setting • Exceptional customer service abilities, with a focus on patient care • Strong verbal and written communication • High level of professionalism and adherence to workplace etiquette • Superior organizational skills, with attention to detail and efficiency Benefits • Employer paid healthcare coverage available after 30 days of employment • The choice of an FSA/HSA • A voucher for new hire scrubs (if applicable) • Parental leave • A 401(k) plan with matching contributions • The benefit of weekends and holidays off • FREE COMPOUNDED MEDS to employees and immediate family members Company Overview • At Strive Compounding Pharmacy, we’re pioneering a movement in personalized medicine. It was founded in 2018, and is headquartered in Gilbert, Arizona, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job