[Remote] Client Operations Associate - Remote

Note: The job is a remote job and is open to candidates in USA. River is building the world’s most trusted financial institution focused on Bitcoin. They are seeking a Client Operations Associate to manage client interactions, analyze trends, and improve operational efficiencies within the company. Responsibilities Directly interface with clients to manage questions and feedback about our products and services Analyze and identify trends in client activity and inquiries Identify and develop operational efficiencies to scale the business and processes Refine the business rules, automations, and communication methods across Client Operations Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience Skills Ability and interest to work in a fast-paced fintech startup environment High agency self starter Collaborate and problem-solve well Great communicator, conversationalist Highly adaptable; able to shift focus on the fly and balance many tasks Ability to identify trends in data and make decisions based on analyses Customer-facing experience preferred Excel/Google Sheets, SQL, product management experience a plus, but not required Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems Benefits Competitive compensation and equity Unlimited PTO Medical, dental, and vision insurance 401k Fully remote option Company Overview River is a client-first Bitcoin company that focuses on security, innovative Bitcoin products, and exceptional service. It was founded in 2019, and is headquartered in Columbus, Ohio, USA, with a workforce of 51-200 employees. Its website is