[Remote] Client Care Specialist (Pacific Time Zone)

Note: The job is a remote job and is open to candidates in USA. Credit Counselling Society is an accredited non-profit organization that offers support to clients who are encountering financial challenges. They are seeking a Client Care Specialist who will serve as the first point of contact for clients, providing empathetic support and connecting them with appropriate resources. Responsibilities Be the first point of contact for clients who call in looking for help with their finances Use active listening skills to provide appropriate resources and supports for clients based on their specific situations Determine how to best help clients, easing their concerns and connecting them with a Credit Counsellor or other resources when necessary Reach out to clients who have requested contact to go through the intake process Fulfill administrative tasks to support clients during their relationship with CCS Skills One to two years of customer service experience required; call centre experience preferred Availability to work variable shifts, typically scheduled between 8:30 am - 8:00 pm (Pacific Time), with occasional early morning availability required (i.e., 5:30 am) Saturday shifts rotate among the team, with an average of one per month Professional and empathetic manner, demonstrating active listening skills, and the ability to connect with clients and convey information accurately Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people Positive, can-do attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure Strong organizational abilities, including the ability to switch between tasks quickly and occasionally manage simultaneous conversations while ensuring attention to detail Fluency in French is an asset. (Candidates who can work with both French and English will qualify for a Bilingual Credit, valued at $800 annually and paid on a prorated bi-weekly basis.) Benefits Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year. These benefits will be prorated for your first year of employment. A comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account. These benefits will be prorated in your first year of employment. A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases at 5th and 10th anniversaries). $1,000 annual bonus upon the organization achieving our Client Satisfaction goals. Educational reimbursements (up to $2,500/year). The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth. Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary. Employee and family assistance program that offers counselling support as well as a wide variety of support resources. Company Overview Credit Counselling Society is an accredited non-profit charity that helps Canadians with their money. It was founded in 1996, and is headquartered in New Westminster, British Columbia, CAN, with a workforce of 51-200 employees. Its website is