[Remote] Claims Call Centre Representative

Note: The job is a remote job and is open to candidates in USA. Zurich Insurance is a leading multi-line insurer that serves its customers in global and local markets. They are seeking confident, outgoing, and self-motivated Customer Care Professionals to join their dedicated Claims Call Center team to process clients’ claims and provide effective service and clear advice to colleagues and customers.ResponsibilitiesProcess clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate mannerResolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customersLiaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficientlyProvide feedback and recommendations to the team to improve the quality of customer careFollow procedures to ensure adherence to the company’s risk and compliance policiesSkillsHigh School Diploma or Equivalent+6 months Customer Service experienceData entry experienceDesignated workspace free from noise and other distractionsMinimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down6 months call center experienceStrong data entry skills and the ability to type 32 WPM or moreDemonstrated proficiency in Windows based operating systems and Microsoft officeAbility to navigate multiple computer screens and browsers quickly and accuratelyStrong comprehension skills, professional demeanorSolid oral & written communication skillsDemonstrated strong attention to detail and solid problem-solving skillsInsurance knowledge preferredBenefitsAnnual Merit Increase & Bonus OpportunityOpportunity Potential for Overtime PayAmazing PTO401K MatchMedical, Vision & DentalCompany OverviewZurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns. It was founded in 1872, and is headquartered in Zürich, Zurich, CHE, with a workforce of 10001+ employees. Its website is http://www.zurich.com.



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