Remote Certified Pharmacy Technician/PCR III
About Gifthealth Gifthealth is on a mission to bring an easier, more affordable pharmacy experience to patients and providers around the country. In less than a year, we have served thousands of patients and are expanding nationally at a rapid pace. Health is our most precious gift. And our team believes it should be a priority, not a privilege. We are Gifthealth. In addition to a standard Monday-Friday shift, there will be an occasional Saturday shift, 8:00 am to 4:00 pm (rotating with team) Job Description We are seeking a dedicated, compassionate, and customer-focused Certified Pharmacy Technician to join our remote Pharmacy Support Call Center Team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to patients, providers, and pharmacy partners. You will serve as a critical point of contact, ensuring smooth communication and problem resolution across multiple channels. Key Responsibilities • Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy. • Handle high-volume call center operations while maintaining service quality and accuracy. • Take verbal prescriptions from providers and ensure proper documentation in accordance with state regulations. • Transfer calls related to clinical questions or counseling needs to remote pharmacists. • Accurately process prescriptions and input patient data into the pharmacy system. • Make outbound calls to prescribers for clarifications, refill requests, and medication verifications. • Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed. • Maintain accurate and confidential patient records, including address, allergies, and prescription history. • Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution. • Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners. • Adhere to all pharmacy laws, regulations, and compliance requirements. • Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations. • Attend training sessions to stay current on pharmacy practices and customer service techniques. Qualifications • High School Diploma or equivalent • Certified Pharmacy Technician (CPhT) – Required • 2+ years of experience in a call center, pharmacy, or customer support role (healthcare/pharmacy preferred) • Comfortable handling a high volume of calls and multitasking in a fast-paced environment • Strong communication, empathy, and de-escalation skills • Ability to work independently and stay organized while working remotely • Detail-oriented with excellent problem-solving and critical thinking skills • Adaptable to take on additional responsibilities as the role evolves Apply tot his job