[Remote] CCService Advocate I-56

Note: The job is a remote job and is open to candidates in USA. Oak Street Health, part of CVS Health, is focused on transforming health care for consumers. The CC Service Advocate I role is responsible for providing exceptional customer service by efficiently managing patient appointments and ensuring a positive patient experience through effective communication and problem resolution. Responsibilities Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns Data Entry: Accurately enter patient information and appointment details into the scheduling system Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively Problem Resolution: Address and resolve any scheduling conflicts or issues promptly Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients Documentation: Maintain accurate records of all interactions and transactions with patients Other duties or special projects as assigned Skills High School diploma or equivalent required 1 year of customer service experience A flexible and positive attitude A friendly and nurturing attitude toward our patient population of older adults Ability to multitask, prioritize, and manage time effectively Outstanding phone demeanor and etiquette High level of integrity Proficient PC skills, including basic Microsoft Excel skills US work authorization Some undergraduate education Call center environment experience Experience with EMR (Electronic Medical Record) documentation Spanish, Mandarin, Cantonese, or Polish speakers Benefits Affordable medical plan options 401(k) plan (including matching company contributions) Employee stock purchase plan No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching Paid time off Flexible work schedules Family leave Dependent care resources Colleague assistance programs Tuition assistance Retiree medical access Company Overview Oak Street Health is a network of value-based primary care centers serving older adults on Medicare. It was founded in 2012, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is