[Remote] CCI Representative, Guardian

Note: The job is a remote job and is open to candidates in USA. Porch Group is a leading vertical software and insurance platform, and they are seeking a CCI Representative to collect and validate closing company information for timely revenue collection. This role involves communication with agents and clients, managing transaction details, and ensuring accurate invoice submissions. Responsibilities Communicate with agents and clients via calls, texts, and email to secure required closing company information Manage ongoing follow-ups for active transactions using a structured cadence and record accurate progress notes in internal system Confirm, adjust, and update invoice fees based on current order details Ensure invoices are submitted to the correct closing companies before closing deadlines Download, organize, and review daily reports to monitor aging and prioritize work Maintain accuracy and completeness of transaction data and escalate delays or missing details when necessary Provide excellent customer service and build positive relationships with internal and external partners Skills Prior experience in customer service or a related support role High attention to detail with strong accuracy in data entry Ability to work under pressure and meet strict deadlines Effective multitasking and time-management skills Tech-savvy — comfortable navigating multiple tools and platforms (CRM, reporting tools, etc.) Strong written and verbal communication skills Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements Benefits Paid initial training Ongoing training to help you develop in your role and career Real opportunities for career growth Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful! Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you! Company Overview Porch Group is a vertical software platform for residential environments. It was founded in 2013, and is headquartered in Seattle, Washington, USA, with a workforce of 1001-5000 employees. Its website is