Remote Call Center Representative - $19/HR
100% REMOTE CALL CENTER REPRESENTATIVE
OPPORTUNITY TO WORK FOR ONE OF THE MOST ESTABLISHED RETIREMENT BENFITS/INSURANCE ORGANIZATIONS
FULL TIME OPPORTUNITY - EQUIPMENT PROVIDED
SHIFT: 10AM-630PM MONDAY - FRIDAY
$19/HR
Qualifications
2 years of call center customer service experience
Experience working with CRM systems
Experience managing call queues
Microsoft Office proficient
Responsibilities: (training provided)
Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information. Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. Issue timely and accurate claim acknowledgement correspondence. Process incoming documents with high coding integrity and distribute immediately.
Remain fully compliant with operational standards. Meet or exceed call center operational metrics.
Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust.
Anticipate customer needs and take action.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Apply Now
OPPORTUNITY TO WORK FOR ONE OF THE MOST ESTABLISHED RETIREMENT BENFITS/INSURANCE ORGANIZATIONS
FULL TIME OPPORTUNITY - EQUIPMENT PROVIDED
SHIFT: 10AM-630PM MONDAY - FRIDAY
$19/HR
Qualifications
2 years of call center customer service experience
Experience working with CRM systems
Experience managing call queues
Microsoft Office proficient
Responsibilities: (training provided)
Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information. Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. Issue timely and accurate claim acknowledgement correspondence. Process incoming documents with high coding integrity and distribute immediately.
Remain fully compliant with operational standards. Meet or exceed call center operational metrics.
Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust.
Anticipate customer needs and take action.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Apply Now