Program Analyst, CS Workforce Management
Job Description:
• Collect, validate and analyze complex workforce data from multiple internal and external sources
• Use sophisticated analytical techniques to identify trends, root causes, and actionable insights that support business decisions
• Develop, update, and distribute recurring reports and dashboards on key workforce management metrics (e.g., staffing levels, forecast accuracy, schedule adherence, attrition, productivity)
• Monitor key workforce metrics, investigating any unusual patterns, and following up to gather relevant context, ensuring timely identification and resolution of potential issues
• Serve as a subject matter resource for workforce analytics within the team
• Assist the Program Manager in managing and tracking projects, and providing status updates
• Facilitate change management efforts related to workforce initiatives
• Support the implementation of new tools, processes, or methodologies within the workforce management function
• Prepare clear, visually engaging presentations and reports for internal stakeholders and leadership
• Translate complex analytical findings into actionable business insights and recommendations
• Work closely with Operations, Finance, and other cross-functional teams to gather data, support initiatives, and ensure alignment on workforce management objectives
• Identify opportunities to streamline and optimize existing workforce management processes
Requirements:
• Bachelor’s degree in Business, Mathematics, Statistics, Economics, Operations Research, or a related field (or equivalent experience)
• 1–3 years of experience in data analysis, business analysis, workforce management, operations, or a related field
• Experience with data analysis tools and techniques (e.g., advanced Excel, SQL, or similar)
• Experience with data visualization tools (e.g., Tableau, Power BI, or similar) is highly desirable
• Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Proficiency with productivity, collaboration, and project management tools (eg., Asana, Airtable or similar)
• Strong analytical and critical thinking skills, with a keen attention to detail
• Excellent organizational and time management skills; able to manage multiple projects and deadlines
• Clear, concise written and verbal communication skills
• Ability to synthesize data and present findings to various audiences.
• Collaborative team player with a proactive approach to problem-solving
Benefits:
• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Flexible time off for full-time salaried employees
Apply tot his job
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• Collect, validate and analyze complex workforce data from multiple internal and external sources
• Use sophisticated analytical techniques to identify trends, root causes, and actionable insights that support business decisions
• Develop, update, and distribute recurring reports and dashboards on key workforce management metrics (e.g., staffing levels, forecast accuracy, schedule adherence, attrition, productivity)
• Monitor key workforce metrics, investigating any unusual patterns, and following up to gather relevant context, ensuring timely identification and resolution of potential issues
• Serve as a subject matter resource for workforce analytics within the team
• Assist the Program Manager in managing and tracking projects, and providing status updates
• Facilitate change management efforts related to workforce initiatives
• Support the implementation of new tools, processes, or methodologies within the workforce management function
• Prepare clear, visually engaging presentations and reports for internal stakeholders and leadership
• Translate complex analytical findings into actionable business insights and recommendations
• Work closely with Operations, Finance, and other cross-functional teams to gather data, support initiatives, and ensure alignment on workforce management objectives
• Identify opportunities to streamline and optimize existing workforce management processes
Requirements:
• Bachelor’s degree in Business, Mathematics, Statistics, Economics, Operations Research, or a related field (or equivalent experience)
• 1–3 years of experience in data analysis, business analysis, workforce management, operations, or a related field
• Experience with data analysis tools and techniques (e.g., advanced Excel, SQL, or similar)
• Experience with data visualization tools (e.g., Tableau, Power BI, or similar) is highly desirable
• Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Proficiency with productivity, collaboration, and project management tools (eg., Asana, Airtable or similar)
• Strong analytical and critical thinking skills, with a keen attention to detail
• Excellent organizational and time management skills; able to manage multiple projects and deadlines
• Clear, concise written and verbal communication skills
• Ability to synthesize data and present findings to various audiences.
• Collaborative team player with a proactive approach to problem-solving
Benefits:
• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Flexible time off for full-time salaried employees
Apply tot his job
Apply To this Job