[Remote] Call Center Customer Service

Note: The job is a remote job and is open to candidates in USA. Akkodis is seeking a Call Center Customer Service for a Contract job with a client in New York, NY. The ideal candidate thrives in fast-paced, tech-savvy environments and communicates with clarity and empathy while managing orders and resolving customer issues. Responsibilities Responding to customer inquiries via phone, email, or chat in a timely and professional manner Resolving product or service issues with empathy, accuracy, and urgency Documenting customer interactions and updating account information in internal systems Following communication scripts and standard procedures while offering personalized solutions Collaborating with team members and other departments to ensure a seamless customer experience Skills High school diploma or equivalent Minimum of 1 year experience in a customer service or call center environment Strong verbal and written communication skills in English Proven ability to handle high call volumes with professionalism and efficiency Excellent problem-solving skills and ability to think quickly under pressure Comfortable using CRM systems, call center software, and digital communication tools Typing speed of at least 40 WPM with strong attention to detail Ability to work flexible hours, including evenings and weekends if required Associate or bachelor's degree preferred Benefits Medical Dental Vision Life insurance Short-term disability Additional voluntary benefits EAP program Commuter benefits 401K plan Paid Sick Leave Holiday pay Company Overview Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology. It was founded in 1994, and is headquartered in Høvik, Akershus, NOR, with a workforce of 1001-5000 employees. Its website is