[Remote] Business Process Manager / Director (Legal Operations)

Note: The job is a remote job and is open to candidates in USA. Talkov Law is California's first and largest law firm devoted exclusively to partition actions. The Business Process Manager will design, optimize, and scale the operational workflows of the firm, ensuring core processes are efficient and consistently executed. Responsibilities • Map, document, and improve end-to-end workflows including intake, pleadings, discovery, trial preparation, billing, and collections • Identify bottlenecks, rework, delays, and failure points in professional-services processes • Design practical, attorney-friendly SOPs and ensure adoption across teams • Continuously refine processes as volume, staffing, and technology evolve • Lead cross-functional initiatives involving attorneys, paralegals, intake, accounting, and operations • Manage process rollouts with clear documentation, training, and accountability • Drive adoption of new workflows in a high-autonomy professional environment • Serve as the operational “owner” for core firm processes • Design and track KPIs related to legal operations, including: Case cycle time, Billing and collection rates, Utilization and capacity, Write-offs and turnaround time • Build dashboards and scorecards that translate data into actionable insights • Use metrics to recommend and implement operational improvements • Improve billing accuracy, timeliness, and consistency • Partner with accounting and legal teams to increase realization and collection rates • Implement process controls that reduce leakage and delays • Design process safeguards to reduce missed deadlines, filing errors, and service defects • Ensure documentation standards suitable for audit, compliance, and litigation scrutiny • Maintain awareness of ethical and confidentiality constraints in legal services • Process mapping and documentation tools • SOP and knowledge-base systems • Practice management systems (Clio Manage) • CRM and intake platforms • Workflow automation tools • Advanced Google Sheets • Dashboarding and reporting tools (Google Looker) Skills • Proven experience in business process management, operations, or legal operations • Strong understanding of professional-services workflows (law firm or real estate experience preferred, but not required) • Demonstrated ability to design processes that people actually follow • Data-driven mindset with comfort working with imperfect information • Experience managing change across multiple stakeholder groups • Excellent documentation, communication, and organizational skills • Strong technology skills • Lean / Six Sigma or similar continuous-improvement experience is valued, but practical application matters more than certification Benefits • Permanent remote work • Healthcare benefits (99% employer-paid premiums) • 401(k) with 4% employer match • Paid time off (PTO) and sick leave • Professional growth in a niche where we’re not just leaders—we’re the name everyone calls • Work with California's #1 team of partition attorneys • Work schedule 8:30 am to 5:00 pm, Monday to Friday • Mentorship under the Managing Partner, who created the partition law niche practice • Cross-departmental functionality with our Technology Director, Attorney Trainer, Accounting Director, and Intake Director • Opportunity to advance within a rapidly growing law firm pioneering excellence in a previously unknown niche practice Company Overview • Talkov Law Partition Attorneys is a preeminent law firm for partition actions in California. It was founded in 2020, and is headquartered in Newport Beach, California, USA, with a workforce of 11-50 employees. Its website is Apply tot his job