[Remote] Broadcast Operations Center Engineer

Note: The job is a remote job and is open to candidates in USA. iHeartMedia, the number one audio company in America, is seeking an experienced Broadcast Engineering Support Technician. This role involves supporting and maintaining critical infrastructure and operations within a 24x7x365 operational team, focusing on conflict resolution for all issues under the radio broadcast umbrella.ResponsibilitiesWork within Service Desk Plus (Manage Engine) ticketing system as the primary source of workAssist with identification of chronic issues and work cross functionally with internal and external teams for resolutionMaintain personal technical skillsets for resolving advanced technical issues using department tools, procedures, and infrastructureAs requested by the BOC leads, research and provide detailed reports with regards to outagesWork in a virtual team environment ensuring technical issues are properly identified, resolved and escalated appropriately to engineering team managementMust be able to work nights, weekends and holidays, variable schedule(s) and overtime as necessary, or based on agreed-to schedulePerform other related duties and functions as assigned by BOC leadsSkillsExperience working in a broadcast technical environment supporting RF transmission systems, multimedia studio facilities, automation systems, broadcast‑oriented data networks, and telecommunications systemsExperience troubleshooting multiple networking and communication protocolsStrong understanding of broadcast concepts with hands‑on, practical experienceBackground in a customer support or client‑facing technical functionAbility to work in a fast‑paced, multitasking technical and administrative environment with minimal supervisionExperience with Windows OS, remote access tools (VNC, RDP, etc.), cloud technologies, and network monitoring platformsStrong professional written and verbal communication skillsBenefitsEmployer sponsored medical, dental and vision with a variety of coverage optionsCompany provided and supplemental life insurancePaid vacation and sick timePaid company holidaysA Spirit day to encourage and allow our employees to more easily volunteer in their communityA 401K planEmployee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!Company OverviewiHeartMedia is a mass media company that provides a range of multiplatform advertising and marketing opportunities. It was founded in 1972, and is headquartered in San Antonio, Texas, USA, with a workforce of 5001-10000 employees. Its website is http://iheartmedia.com.



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