[Remote] Bilingual User Support Representative (Temporary 5 Month Fixed Term)

Note: The job is a remote job and is open to candidates in USA. WCG Services is a company dedicated to creating sustainable employment opportunities since 1994. They are seeking a Bilingual User Support Representative to provide front line support for the RSVP program, responding to user inquiries and resolving technical issues.ResponsibilitiesRespond to inquiries ranging from claims questions to first tier technical issues from users via phone and Secure MessageLiaise with claims team to resolve claims related issuesEngage in active listening with callers and confirm or clarify informationDocument participant claims inquiriesTriage Secure Messages, create ticket for Claims Team and maintain tracking spreadsheet to ensure all messages are responded to and tickets resolvedIdentify and troubleshoot technical difficultiesPassword resetsLog issues in ticketing systemSkillsFlexibility in work hours Monday - Friday (operational across all time zones across Canada)Experience in customer service, call center or help deskStrong digital literacy skills and ability to navigate unfamiliar softwareQuiet distraction free workspaceExcellent communication and active listening skillsEmployment conditional on obtaining a criminal record check and federal Reliability Status Security ClearanceBenefitsComprehensive health and dental benefitsRRSP Matching program of 1.5% base earningsOngoing learning and development opportunitiesGenerous time-off policies that promote work/life balanceA diverse and inclusive workplace with a track record of high employee engagement and teamworkCompany OverviewWCG Services has been partnering with governments and local agencies to create sustainable employment opportunities for people & businesses. It was founded in 1994, and is headquartered in Victoria, Newfoundland, CAN, with a workforce of 201-500 employees. Its website is https://www.wcgservices.com.



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