[Remote] Bilingual People Operations Associate

Note: The job is a remote job and is open to candidates in USA. Valet Living is seeking a Bilingual People Operations Associate (HR Operations) to help deliver a seamless and supportive experience for new hires and current associates. In this role, you’ll guide associates through onboarding, answer questions about policies and procedures, and ensure compliance—all while contributing to a positive and engaging work environment. Responsibilities Facilitate a welcoming and efficient onboarding process for new hires in a high-volume environment Guide new hires through every onboarding step, ensuring tasks are completed and questions are answered Provide personalized support to help new hires navigate systems and understand their next steps Act as a primary resource for associates needing assistance with company policies, procedures, and systems Manage inquiries through the company’s case management system, delivering timely and accurate responses Answer incoming associate calls and voicemails with professionalism and empathy Complete I-9 verification and review background checks per company guidelines Maintain up-to-date associate information and ensure compliance with federal, state, and local regulations Handle employment verifications, wage audits, and personnel file management Input data into Workday and assist with report generation and data analysis using Microsoft Excel Maintain confidentiality and discretion when managing sensitive associate information Document and maintain process procedures, creating self-service resources for associates Recommend process improvements to increase efficiency and enhance the associate experience Participate in Workday testing, system updates, and ongoing training Skills Bilingual Proficiency: Fluent in both Spanish and English (speaking, reading, writing) Education: High school diploma/GED required Experience: 0-2 years of related HR or People Operations experience Tech-Savvy: Proficient in MS Word, Outlook, Excel, PowerPoint Organized & Detail-Oriented: Able to multitask and prioritize in a fast-paced environment while ensuring accuracy Communication: Strong written and verbal communication skills with a positive, team-focused attitude Problem-Solver: Takes ownership, uses critical thinking, and seeks solutions that support a positive associate experience Discretion: Comfortable handling sensitive information with compassion and integrity Bachelor's degree in HR or Business preferred Workday experience preferred Benefits Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs Company Overview Valet Living is a pioneer of the doorstep collection amenity and innovator in turn services, maintenance support and pet solutions. It was founded in 1995, and is headquartered in Tampa, Florida, USA, with a workforce of 1001-5000 employees. Its website is