[Remote] Bilingual Licensed Customer Service Representative - Remote

Note: The job is a remote job and is open to candidates in USA. Liberty Mutual Insurance is a Fortune 100 company seeking a Bilingual Licensed Customer Service Representative to join their Gold Customer Service team. The role involves providing expert assistance to agents and enhancing customer satisfaction through effective communication and support in a fast-paced environment. Responsibilities Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability Accurately maintains and tracks data across various computer systems Skills Bilingual in Spanish and English Valid Property & Casualty License or a Personal Lines License Associate degree in a business-related field or equivalent experience Minimum of 6 months' related work experience Ability to review, record, and organize written data from a variety of sources with no pre-established format Excellent oral, written, and interpersonal communication skills Capacity to multitask in a structured work environment Ability to handle confidential and proprietary information Proficiency with computers Knowledge and ability to use Microsoft Office tools Clear understanding of the organization`s policies, standards, and procedures to guide customer interactions Customer service experience Benefits Flexible Time Off Annual Accrual - days: 15 Paid, mandatory training lasting approximately 12 weeks Comprehensive benefits Workplace flexibility Professional development opportunities Opportunities provided through our Employee Resource Groups Company Overview Liberty Mutual Insurance provides a broad range of insurance products and services. It was founded in 1912, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is