**Customer Care Representative I - FEP – arenaflex Store**

Join arenaflex, a leading health company dedicated to improving lives and communities, as a Customer Care Representative I - FEP. As a trusted advisor and educator, you will play a vital role in guiding our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone's life, and help make healthcare easy, apply today! **About arenaflex** arenaflex is a Fortune 25 company with a longstanding history in the healthcare industry. We are committed to creating a culture that is designed to advance our strategy while leading to personal and professional growth for our associates. Our values and behaviors are the root of our culture, driving our shared success for our consumers, associates, communities, and business. **Job Summary** As a Customer Care Representative I - FEP, you will be responsible for proactively resolving our members and/or providers' questions and concerns using computer-based resources to find answers. You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails. You will partner internally to create a seamless experience for our customers and resolve potential issues. **Key Responsibilities** * Proactively resolve members and/or providers' questions and concerns using computer-based resources to find answers * Guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails * Partner internally to create a seamless experience for our customers and resolve potential issues * Utilize computer-based resources to find answers and resolve issues * Communicate effectively with members and providers to understand their needs and provide solutions * Work collaboratively with internal teams to resolve issues and improve customer experience **What arenaflex Offers** * A career path with opportunity for growth * Ability to obtain your Associate's or Bachelor's degree or further your education with tuition reimbursement * Affordable Health Insurance, Dental, Vision, and Basic Life * 401K match, Paid Time Off, Holiday Pay * Annual incentive bonus and annual increases plan based on performance * A range of market-competitive total rewards, including merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long-term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources **Minimum Requirements** * High School diploma or equivalent * Previous experience in an automated customer service environment * Any combination of education and experience which would provide an equivalent background **Preferred Skills, Capabilities, and Experiences** * The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred. * A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members' questions at the first point of contact preferred. * A customer advocate willing to listen and find creative solutions to address and resolve customers' questions, issues, or concerns preferred. * A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred. * Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members' needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred. * Flexible and quick learner, willing to adapt to changing customer and business needs preferred. **Professional Competencies** * Strong oral, written, and interpersonal communication skills * Problem-solving skills * Facilitation skills * Analytical skills **Work Environment and Company Culture** * arenaflex operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an arenaflex location at least once per week, and potentially several times per week. * Specific requirements and expectations for time onsite will be discussed as part of the hiring process. * The health of our associates and communities is a top priority for arenaflex. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws. **Accommodation Requests** Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. **Apply Today!** If you are a motivated and customer-focused individual who is passionate about making a difference in someone's life, apply today to join arenaflex as a Customer Care Representative I - FEP. Apply for this job