[Remote] Bilingual Contact Center Specialist Remote

Note: The job is a remote job and is open to candidates in USA. Marine Credit Union is currently seeking a full-time or part-time Bilingual (Spanish/English) Contact Center Specialist to join their dedicated Call Center team. The role involves providing exceptional customer service, resolving member issues, and acting as a liaison between members and back-office departments. Responsibilities Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence Accurately verify members and be on the frontline of fraud prevention Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution Act as a liaison between the member and back-office departments within the credit union owning the member relationship creating a member first mindset Assist members with complex problems to provide resolution and provide proper follow up Provide routine account maintenance and process account transactions per member request Provide technical support to members for digital banking and online account opening Educate members on most efficient way to do their business with the credit union Advance member lives through active listening to member needs and offering solutions through the credit union products and services Ensure that all credit union members and employee related business are kept in the strictest confidence Provide exceptional customer service to members and internal staff of the credit union Be a member advocate by actively listening to members and applying solutions Maintain knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions Abide by all applicable regulations, policies, and procedures set forth by Marine Credit Union Provide timely, complete, and accurate information to members Achieve daily metrics related to number of members helped through effective time management Successfully resolve member issues and complaints with one call resolution Ability to Multi-task while using computer programs Candidates must be available form 8 AM – 5 PM Monday – Friday and one Saturday per month form 8 AM – 1PM Skills Must reside within the footprint (Select areas of the following states: WI, MN, IA, IL or MI) Bilingual (Spanish/English) Experience in customer service and call center communication Ability to provide exceptional customer service to members and internal staff Ability to actively listen to members and apply solutions Knowledge of loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions Ability to abide by all applicable regulations, policies, and procedures set forth by Marine Credit Union Ability to provide timely, complete, and accurate information to members Ability to achieve daily metrics related to number of members helped through effective time management Ability to successfully resolve member issues and complaints with one call resolution Ability to multi-task while using computer programs Availability from 8 AM – 5 PM Monday – Friday and one Saturday per month from 8 AM – 1 PM Benefits Competitive compensation Low-cost comprehensive benefits package for full-time employees PTO and paid holiday program Additional PTO when our employees volunteer or have a major life event occur, including: marriage, buying a new home, and having a child Excellent paid training On-going professional development opportunities Values internal mobility Company Overview Marine Credit Union is built on the strong belief that members are more than a credit score and committed to providing financial services. It was founded in 1949, and is headquartered in La Crosse, Wisconsin, USA, with a workforce of 201-500 employees. Its website is