[Remote] Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Toronto, ON)

Note: The job is a remote job and is open to candidates in USA. SCM Insurance Services is seeking Bilingual Claims Service Representatives to join their team. In this remote-based role, you will provide immediate and customer-focused assistance to policyholders reporting insurance claims, ensuring timely and service-oriented call dispositions. Responsibilities Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required Provide personalized customer service of the highest level Arrange for the dispatch of adjusters or vendor partners when required Field and answer branch inquiries and administer to appropriate area Maintain data base of service lapses reference for root cause, report trends and make recommendations to management Review claim information to determine proper next steps for processing against client guidelines/ service agreements Skills High Speed Internet (Download and Upload speed must both be at a minimum of 50 mbps) Shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am Candidates fully bilingual in French and English Post secondary education is required Minimum of 1 year of customer service or administrative experience is required Strong computer and telephone skills with an aptitude/ability to learn Effective communication skills both written and verbal in English and French Attention to detail Strong communication skills Team player with a strong commitment to quality and customer service Excellent time management and organizational skills Pleasant and friendly mannerism Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments Knowledge of insurance/service industry or related experience preferred Benefits Work-Life Balance & Hybrid/Remote Work Opportunities E-flex Benefits Program & Wellness Initiatives Registered Retirement Savings Plan (RRSP) with 2% Match Training, Career Development, and Employee Recognition Programs Employee Referral Bonuses Company Overview SCM Insurance Services offers a suite of comprehensive insurance solutions. It was founded in 1986, and is headquartered in Edmonton, Alberta, CAN, with a workforce of 1001-5000 employees. Its website is