[Remote] Bilingual Associate Customer Support Technician

Note: The job is a remote job and is open to candidates in USA. Applied Systems Canada is transforming the insurance industry by building a team dedicated to innovative software and services. They are seeking a French Bilingual Associate Support Technician to provide exceptional customer support and troubleshoot software inquiries in a remote capacity. Responsibilities Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications Triage and troubleshoot problems with customers to understand and document the nature of such problems Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary Skills 1 year of customer service experience Fluent in both French and English Strong written and verbal communication skills; strong telephone skills Experience working with technology and Microsoft applications High school diploma or equivalent (Associate's or Bachelor's degree preferred) Experience in a real-time, customer support center, preferably supporting business to business services or technology of some kind A passion for problem solving and providing a high level of customer care Confidence interacting and learning about various technology applications, software, network infrastructure Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc Ability to plan and organize technical projects; experience with deadlines for project completion Familiarity with the insurance industry Benefits Medical, Dental, and Vision Coverage Holiday and Vacation Time Health & Wellness Days A Bonus Day for Your Birthday Company Overview We can help everyone at your agency transform to make the day-to-day more efficient and extend the traditional storefront to online insurance experiences. It was founded in 2001, and is headquartered in Calgary, Alberta, CAN, with a workforce of 1001-5000 employees. Its website is