**Experienced Customer Success Engineer – Fleet Safety Solutions & Technical Partnership**
At blithequark, we're revolutionizing the modern-day transportation ecosystem by harnessing the power of Computer Vision and Edge Computing. As a leader in fleet safety solutions, our growth has exceeded 4x year over year, and our solution is quickly being recognized as a significant disruptive technology. We're expanding our team and seeking forward-thinking, uncompromising, and competitive team members to continue to facilitate our growth. **Join Our Mission** As a Customer Success Engineer at blithequark, you'll be the technical powerhouse and strategic partner behind our most complex customer relationships. This hybrid role bridges technical depth with white-glove client service, combining the skills of a senior Customer Success Manager, Solution Engineer, and Technical Support Analyst. You'll be responsible for delivering scalable outcomes, driving adoption and value realization, and bringing clarity to complexity in the high-stakes world of commercial vehicle telematics. **About the Role** We're looking for an experienced Customer Success Engineer to join our team. As a key member of our customer success organization, you'll be responsible for owning a portfolio of technically complex, high-value customers, driving adoption, retention, and expansion. You'll partner with executives and power users to design programs that deliver measurable ROI and safety outcomes, conduct value-driven Executive Business Reviews (EBRs), and lead strategic roadmap discussions. **Key Responsibilities** * Own a portfolio of technically complex, high-value customers, driving adoption, retention, and expansion * Partner with executives and power users to design programs that deliver measurable ROI and safety outcomes * Conduct value-driven Executive Business Reviews (EBRs) and lead strategic roadmap discussions * Identify risk and proactively intervene through solutioning, optimization, and internal escalation leadership * Act as a subject matter expert on the full blithequark solution stack – software, hardware, integrations, and APIs * Translate technical capabilities into business value across various personas (executives, IT, safety managers, drivers) * Lead proof-of-concept deployments and assist with pre-sales technical discussions as needed * Collaborate with Product and Engineering to scope and communicate product enhancements based on customer needs * Assist with complex post-sales deployments, especially those involving integrations, large fleets, or custom configurations **Essential Qualifications** * 5+ years of experience in a customer-facing technical role, preferably in the fleet safety or transportation industry * Proven track record of driving customer adoption, retention, and expansion * Strong technical expertise in software, hardware, integrations, and APIs * Excellent communication and interpersonal skills, with the ability to translate technical capabilities into business value * Experience with proof-of-concept deployments and pre-sales technical discussions * Strong problem-solving skills, with the ability to identify risk and proactively intervene * Bachelor's degree in Computer Science, Engineering, or a related field **Preferred Qualifications** * Experience with Computer Vision and Edge Computing technologies * Knowledge of the transportation industry and fleet safety solutions * Experience with solution design and implementation * Strong analytical and problem-solving skills * Experience with Agile development methodologies * Strong leadership and collaboration skills **Skills and Competencies** * Strong technical expertise in software, hardware, integrations, and APIs * Excellent communication and interpersonal skills * Ability to translate technical capabilities into business value * Strong problem-solving skills, with the ability to identify risk and proactively intervene * Strong analytical and problem-solving skills * Experience with Agile development methodologies * Strong leadership and collaboration skills **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Success Engineer, you'll have the opportunity to work with a talented team of professionals, learn from industry experts, and develop your skills in a fast-paced and dynamic environment. We offer a range of training and development programs, including: * Regular training sessions and workshops * Mentorship programs * Opportunities for career advancement * Access to industry-leading technologies and tools * Collaborative and dynamic work environment **Work Environment and Company Culture** At blithequark, we're passionate about creating a work environment that's collaborative, dynamic, and supportive. Our team is made up of talented professionals who are dedicated to delivering exceptional results and making a positive impact on the world. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Flexible work arrangements * Collaborative and dynamic work environment * Access to industry-leading technologies and tools * Opportunities for career advancement * Regular training sessions and workshops * Mentorship programs * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Competitive base salary * Bonus structure * Comprehensive health insurance * Retirement savings plan * Paid time off * Flexible work arrangements * Access to industry-leading technologies and tools * Opportunities for career advancement * Regular training sessions and workshops * Mentorship programs * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and talented individual who is passionate about delivering exceptional results and making a positive impact on the world, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job