[Remote] Bilingual Appointment Setter (EN/FR) — Immigration Services — Remote

Note: The job is a remote job and is open to candidates in USA. TopNation Immigration Services is seeking a Bilingual Appointment Setter to manage customer inquiries and schedule consultations with Immigration Consultants. The role focuses on qualifying leads, maximizing booked appointments, and maintaining organized records. Responsibilities Answer inbound calls professionally and capture lead details Respond to inquiries via WhatsApp and email (fast response time is critical) Qualify leads (basic questions, needs, urgency) and route “hot leads” into booked consultations Book, confirm, and remind appointments (and reduce no-shows) Follow up with leads who didn’t book yet (structured follow-up sequence) Keep records organized (lead notes, status, follow-up dates) Skills Fluent English + French (strong speaking and writing) Comfortable with phone-based customer service + appointment setting Strong communication, calm attitude, and professional tone Must have: computer, stable internet, and a quiet workspace Reliable availability during the required schedule Experience with immigration/consulting services Experience with CRM tools Experience with WhatsApp Business Experience with lead management A short voice note sample (EN/FR) to demonstrate phone communication Benefits Commission: $100 CAD per closed lead (lead that becomes a paying client) Performance-based growth opportunities Company Overview Immigration & Naturalization Service Now more than ever, the ability to tap the power of people with the right skills and experience can make or break a Company. It was founded in 2013, and is headquartered in Edmonton, Alberta, CA, with a workforce of 11-50 employees. Its website is